應用互動質性方法分析消費者婚紗選購認知

南華大學機構典藏系統 > 本校期刊 > 文化事業與管理研究 > Item 987654321/16579

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题名:	應用互動質性方法分析消費者婚紗選購認知
其它题名:	Schema of Purchasing Wedding Photography with Interactive Qualitative Analysis Approach
作者:	楊聰仁;林育玟 Yang, Tsung-Jen;Lin, Yu-Wen
貢獻者:	南華大學文化創意事業管理學系 Department of Cultural & Creative Enterprise Management, Nanhua University
关键词:	婚紗攝影;認知基模;社會認知理論;交互式質性研究方法 Wedding Photography;Schema Theory;Social Cognitive Theory;Interactive Qualitative Analysis Approach
日期:	2012-12-01
上传时间:	2014-01-03 11:12:18 (UTC+8)
出版者:	南華大學文化創意事業管理學系
摘要:	“拍攝婚紗照”對台灣新人們來說可謂是籌備婚禮過程中的重頭戲，台灣這項特有文化還引起日本NHK電視台於2011年特地前來台灣製作專題報導，介紹我們獨特的婚紗照文化，基於此產業環境背景，本研究利用交互式質性分析方法以獲取消費者在選擇婚紗公司的考量因素，並歸納各因素間的關係，建立完整的心智圖。本研究基於立意抽樣，挑選6位在雲林縣已拍攝過婚紗照之女性進行研究，在消費者婚紗選購行為此項主題上進行焦點團體與個人訪談，受訪者能分享其在挑選婚紗公司時所考量的因素，過程中獲得9個概念，分別為：1.外在壓力2.交通因素3.配合度4.價格因素5.附加價值6.硬體設備7.公司形象8.專業因素9.服務品質。研究中發現「外在壓力」為主要成因，「附加價值」為主要結果，並得到3條因果循環路徑分別為：1.「價格因素」→「專業因素」→「服務品質」→「價格因素」。2. 「價格因素」→「配合度」→「公司形象」→「服務品質」→「價格因素」。3. 「公司形象」→「附加價值」→「公司形象」。此結果切合社會認知理論的觀點，行為是個人與環境三者彼此交互作用而產生的。研究結果所建立的心智圖，提供基礎的消費者在選購婚紗攝影時的認知基模。此婚紗選購認知心智圖可提供婚紗攝影公司了解消費者選購認知的參考，其選購認知因素間關係的確立更可讓業者切確掌握消費者需求；及消費過程中廠商與消費者間的各互動因素皆會對廠商形象產生重大影響，牽一髮而動全身。婚紗攝影廠商應注重每位消費者的經營，以達成永續經營的目標。 “ Wedding Photo Shooting” is one of the most important issues for the new couples who plans to get married. It also arouses the great intention form the Japanese Media-NHK TV Show to arrange a special program to report this. It introduces Taiwanese’ unique wedding photo shooting culture. The main purpose of this study is to capture the cognitive schema of consumers how do they make up their decision to purchase their wedding photo graphic. The goals of this study are: to introduces the businessman about how they promote their business and the reasons why the new wedding couples choose this photo shooting company. It provides the consumers a full picture of the wedding photo shooting culture.This study applied the interactive qualitative analysis approach. There were six female members in the focus group that got married in Yun Lin County and had ever taking the wedding photos. The interviewees share their nine major concepts in taking the wedding photos. The major concepts collected from this study are as following: external pressure, convenience of transportation, cooperation, pricing, additional values, equipment, company prestige, professionalism and service. The result of this study shows that the pressure is the main decision factor and the additional values will be the final results.The research provides the wedding photo shooting company a full idea in understanding the decision procedure of the consumers. It also provides the concept of that the interaction between the company the consumers will cause a great influence to the company prestige. The company shall care about the feedback of the consumers and that will reflect to the company business in turn. In order to run the wedding photography business in long-lasting base, the company shall keep every single business as a returned business and every case shall be treated carefully.
關聯:	文化事業與管理研究 10期
显示于类别:	[本校期刊] 文化事業與管理研究 [文化創意事業管理學系] 文化事業與管理研究

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