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請使用永久網址來引用或連結此文件:
http://nhuir.nhu.edu.tw/handle/987654321/17929
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| 題名: | 高雄市交通局路邊服務員工作滿意度及工作壓力之研究 |
| 其他題名: | A Study on the Job Satisfaction and Work Pressure of the Roadside Attendants of ransportation Bureau, Kaohsiung City Government |
| 作者: | 黃興吉
Huang, Xing-ji |
| 貢獻者: | 非營利事業管理學系
蔣念祖
Nian-zu Jiang |
| 關鍵詞: | 路邊服務員;工作壓力;工作滿意度
work pressure;job satisfaction;roadside attendant |
| 日期: | 2012 |
| 上傳時間: | 2015-01-07 13:36:39 (UTC+8) |
| 摘要: | 本研究以高雄市交通局停管中心路邊服務員為對象，探討路邊服務員的工作壓力及工作滿意度之研究。研究對象為位於高雄市交通局停管中心的路邊服務員，並直接到停管中心PDA室內及室外，在其交班時間與下班時間做深度訪談。 主要的研究發現包括：(1) 在路邊服務員感受到工作壓力研究結果，有感受到工作壓力者占多數，其工作壓力占多數是領導風格及工作要求與績效評估，但不會有角色壓力。(2) 在路邊服務員感受到個工作滿意度的研究結果，覺得因家庭狀況、經濟狀況、或人格問題會影響到工作滿意度，其工作滿意度來自薪資福利及自我實現但大多數感到不滿意，且覺得會影響到工作態度，其工作回饋程序也不滿意。 所以，可知路邊服務員感受到工作壓力，且工作滿意度也不高。建議高雄市政府在力求路邊服務員工作業績之時，應適時了解路邊服務員工作壓力問題以及提出提高工作滿意度的方案，以達到有效管理之目的。
This study focusing on the work pressure and job satisfaction of the roadside attendants of the Parking Management Center, Transportation Bureau, Kaohsiung City Government. Besides, the depth interview was carried out on the roadside attendants during their work in the PDA indoor and outdoor as well as the shifts and of duty hours. The major conclusions of this study as following:(1) Most of the roadside attendants have work pressure which mostly resulted from the leadership style, job requirements and performance evaluation from their superiors, but they don’t feel the pressure on their roles played. (2) The family status, economic status, or personality will affect the job satisfaction of roadside attendants, and the job satisfaction is driven by the salary, benefits and self-realization. Besides, most of the roadside attendants unsatisfied with the current compensation and benefits, also feel that this will affect their work attitude. According to the conclusions of this study, the roadside attendants feel the work pressure, and job satisfaction is not well enough; therefore, the recommendation of this study suggests the Kaohsiung City Government may duly find out the work pressure and figure out the solution of job satisfaction of the roadside attendants, in order to achieve the goal of effective management. |
| 顯示於類別: | [企業管理學系(管理科學碩/博士班,非營利事業管理碩士班)] 博碩士論文-非營利事業管理碩士班
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