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請使用永久網址來引用或連結此文件:
http://nhuir.nhu.edu.tw/handle/987654321/19137
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| 題名: | 空軍維修人員技術(命令)手冊使用滿意度之研究 |
| 其他題名: | The Study to the Satisfaction in the Technical Manual (T. O.) for Air Force Maintenance Workforce |
| 作者: | 林建宏
Lin, Chien-hung |
| 貢獻者: | 出版與文化事業管理研究所
鍾燕宜
Yen-yi Chung |
| 關鍵詞: | 滿意度;技術手冊
Technical Manual;Satisfaction |
| 日期: | 2010 |
| 上傳時間: | 2015-03-10 11:53:27 (UTC+8) |
| 摘要: | 本研究主要目的在了解空軍總部地勤維修人員使用空軍技術手冊之滿意度與使用成效現況，以期提升維修專業能力。本研究採問卷調查法，研究對象係以空軍總部各機場，修護補給大隊地勤人員，其中包含場站、支援、後勤指揮部及軍電中隊等，預計發出400份，有效383份。資料分析利用描述統計、獨立樣本t檢定、單因子變異數分析。 研究結果得到以下結論：（1）空軍技術手冊整體使用滿意度趨近滿意，以內容屬性滿意度最高。（2）滿意度問項中以出版屬性中之手冊「具未來發展性」滿意度得分最高。（3）滿意度問項中以出版屬性中之「提供問題解決管道」之滿意度得分最低。（4）空軍地勤維修人員使用手冊之整體成效近良好（5）部分空軍維修地勤人員之背景變項對於手冊使用滿意度無顯著影響（6）服務年資一年以下對於出版屬性滿意度大於服務年資16-20年（7）軍電中隊使用手冊後之專業態度顯著高於支援中隊。 根據研究結果，建議手冊編輯單位增加手冊之發展性、改善手冊使用之諮詢管道、增添手冊內容之閱讀性、手冊內容兼顧情意與技能之編排。建議空軍主管機關針對較資深之維修人員提供不同之維修訓練、舉辦各項競賽或研討會激發閱讀相關維修書籍之動力、定期與手冊編輯單位提出使用需求。
The main purpose of this study was to investigate the current condition of satisfaction and performance by using Technical Manuals for Rear Service Employees in A.F. Questionnaire survey method was used in the study. The research subjects were the Field Maintenance Squadron, the Support Squadron,the Logistical Command and the Armature & Eletronic Squadron.There were 400 copies of the questionnaire sent and with 383 valid responses received. Data were analyzed by using the method of descriptive and inferential statistics, including means and standard deviations, t-tests, product-moment correlations, one-way ANOVA. There were several findings in the present study. 1). Rear Service Employees in A.F Headquarters are satisfied with the usage of Technical Manuals, especially in aspect of content attribute. 2). ＂Potential of the future＂ among the publication attributes gets the highest score. 3). ＂Problems solving channels＂ among the publication attributes gets the lowest score. 4). Rear Service Employees in A.F Headquarters are performed well with the usage of Technical Manuals. 5). There were no significant differences in different age, gender, the degrees of education, job titles in satisfaction of usage of Technical Manuals.6). The staff with service period under 1 year are more satisfied with the publication attributes than those with service period 16-20 years. 7). With the respect of the ＂Professional attitude＂, the Armature & Eletronic Squadron is significantly higher than the Support Squadron. According to the above conclusions, the study suggests that the editors should increase the manual are expansionary, improve the consultation channel that the manual uses, add reading, manual content of the manual content to give consideration to the arrangement of affection and skill. It advise it offer air force the competent authorities the maintenance personals to being more reputable with maintenance train, hold every contest or seminar to stimulate and read the relevant motive force of maintaining the books, put forward the demand of using with the manual editor's unit regularly. |
| 顯示於類別: | [文化創意事業管理學系] 博碩士論文-出版與文化事業管理研究所(停招)
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