南華大學機構典藏系統:Item 987654321/19285
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    题名: 影響消防志工出勤之因素研究─以台南縣消防局為例
    其它题名: Factors Affecting the Participation of Fire Fighting Volunteers--the Case of Tainan County Fire Bureau
    作者: 王智輝
    Wang, Chih-hui
    貢獻者: 非營利事業管理研究所
    鄭文輝
    Wen-hui Cheng
    关键词: 消防救災;消防志工;出勤率
    fire fighting volunteer;fire fighting relief;attendance rate
    日期: 2010
    上传时间: 2015-03-12 14:07:34 (UTC+8)
    摘要: 　　災害發生時救災困難度及次數逐漸增加，原有消防人員編制，實不足負擔與日遽增的消防救災救護業務，還須靠民力運用如義勇志工、鳳凰志工、婦宣隊等協助救災救護。　　　本論文係探討影響消防志工出勤因素之研究，以台南縣消防局義勇消防人員為研究對象，透過便利取樣方式進行問卷調查，分析結果如下：1. 人員流動性低、穩定性高，對救災救護產生正面影響，惟每次救災救護出勤人員集中少數人；且年資較低者，由於經驗不足，容易產生不安全之感。2. 為解決救災救護時常有使不上力感及集中少數人出勤情形，應適時在公開場合即時加以表揚及建立在隊協勤制度，這二項是影響出勤率的重要因素。3. 內在動機、外在動機、協勤態度、教育訓練對執行勤務有相當影響。尤其協勤態度影響最大，消防分隊主管與義勇消防人員夥伴關係建立是否良好，也是影響出勤率重要的一環。4. 出勤率較佳地區，以協勤態度及教育訓練為影響重要因素。出勤率較差地區，則須建立夥伴關係，強化參與動機、教育訓練，促進有效出勤率。5. 影響義勇消防人員出勤主要因素，以「聞聲救苦犧牲奉獻」、「福利與保險措施完善」、「獲得掌聲」為前三項重要影響因素。6. 提高義勇消防人員出勤策略方法，以「提高福利措施使無後顧之憂」、「資訊傳達迅速」、「落實獎勵制度」為前三項有效策略。　　　根據上述發現，提出改善消防志工出勤率的三項建議事項如下：1. 建立完善獎勵制度及良好的夥伴關係，落實淘汰制度及因地制宜的勤務制度。2. 充實救災救護組織裝備，並使每人都應隨時配備無線電通訊對講機設備。3. 對於年資淺者，加強救災救護專業訓練，提升送達醫院前存活率，減低使不上力感。
    　　In recent years disasters have occurred more frequently and relief works become more difficult in Taiwan.Due to insufficient fire fighting staff, the heavy burden of disaster relief and rescue has to be shared by fire fighting volunteers.This study aims to explore the major factors that affect the attendance rates of fire fighting volunteers in Tainan County.Major findings from questionnaire survey by convenience sampling are as following:1. The stability of volunteer manpower is high, however, most of relief action are provided by a few volunteers, and some inexperienced volunteers have unsafe feeling.2. Two major factors that may encourage attendance rates are immediate and open praise to those ardent participants, and establishing on duty schedules.3. Among important factors that effect relief actions are intrinsic and external motives, attitude toward on duty arrangement and educational training, especially, the partnership between fire fighting volunteers and fire division managers.4. In high attendance ares, most important factors are the attitude toward on duty arrangement and educational training, while in low attendance areas, establishing partnership, promoting higher participation motives and more training should be improved.5. Three major concerns by volunteers are their devotion to help people, good welfare and insurance coverage and public applause.6. Tree efficient strategies to raise attendance rates are improving welfare measures, information communication and encouragement system.　　　Three major suggestions can be derived from this study:1. Establishing good partnership and providing encouragement incentives, also allowing elimination of those lack of participation motives.2. Improving relief equipments with wireless communication gears.3. More relief education and trainings for new volunteers.
    显示于类别:[企業管理學系(管理科學碩/博士班,非營利事業管理碩士班)] 博碩士論文-非營利事業管理碩士班

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