政府在2008年「國民生活狀況調查統計結果」摘要分析中顯示，國民對未來生活之預期與憂心的問題部份，高達92.1%的國民對未來生活感到憂心，其中3.6%最憂心財務問題，其次「事業問題」佔15.2%、「健康問題」13.9%居第三。顯示政府多年來雖然致力在福利的支出改革，仍讓民眾對經濟問題感到憂心。在經濟蕭條的年代，弱勢家庭對福利補助的需求日益增加，但繼市場失靈及政府失靈之後，政府在面對人民多樣化的需求時，再也無法提供足夠的服務。於是非營利組織的興起，擔負起政府的責任，彌補社會需求，和社會供給的積極角色，在新公共管理的思潮下，非營利組織已儼然成為政府最佳的社會福利助手。 本研究發現非營利組織近年來的運作模式，除了以往的給物資、金援外，也開始著重在親子教養、人際互動、親子溝通等、問題上進行活動。但社會變遷快速，案家問題五花八門，人力的不足，在會務的推動上，就無法像大型基金會，可以做到全方位，為個案需求所量身設計的方案，在服務的內容品質上，就會有所取捨。 此外資金不足是非營利組織的問題，但社工員也帶出了案家，對參與活動的被動性、資源依賴等問題，然而政府多年來，致力於對弱勢家庭的協助，但對法規制定上，無法靈活運用以致近貧者，無法得到相對的協助，是社工員的共同心聲。加上案家問題複雜化，往往超出社工員的專業知識，其實非營利機構社工員，也是政府在改善國民生活水準，邁向福利國家的助手，對社工員的專業知能培訓，是政府可以投資的方向，唯有社工員不斷的自我再進修，才能對案家提供更適切的服務，達到三方共贏的成效。 A survey of “National Life State Investigation “in 2008 shows that: up to 92.1% of the population worries about the future life. Among them, 3.6% focused on financial problem, followed by career problem (15.2%) and health problem (13.9%). It shows that the government failed in the expenditure reform and the welfare program. In the time of the economic depression, the demand of welfare subsidy for the poor family is getting stronger. After the market failure, the government also fails to provide enough services for the society. That brings the rise of nonprofit organization (NPO) to take the responsibilies of the society. This study chose “Nonprofit organization” as the research target to find its transition in recent years into parent-offspring communication and intrapersonal interaction, etc. Since the changes of the society are fast and the shortage of manpower, the nonprofit organization is unable to compete with with the other NPO’s. The scarcity of resources in nonprofit organization is another problem in helping poor families. Also, the regulation is unable to apply in the near poor family. It is different by cases for poor families. More professional knowledge in helping poor family is needed. So, the members of the organization must pursuit professional training in the future.
