近年來由於人口老化、身心障礙者及急性後期病患照顧之需求日漸增加等因素，使得長期照顧需求日益殷切，而居家服務滿意度的探討也愈趨重要。為探討台中市基金會承辦居家服務中心之服務使用者目前之使用狀況，並分析影響基金會承辦之居家服務使用者對照顧服務員滿意度之相關因素。本研究之研究方法是以自擬問卷，並以同一位訪員採面談方式於2010年2月至3月間，對台中市某區居家服務支援中心之服務使用者做普查。得到研究結果如後，一、各項居家服務使用現況中(一)在照顧服務員提供服務內容中以家務協助 (83.9%)最多、(二)目前使用照顧服務員提供居家服務時數，最多的是每月10小時以下 (33.9%)、(三)在照顧服務員提供居家服務付費情形中，以完全政府補助 (53.1%)佔最多、(四)而在接受某區居家服務支援中心的照顧服務員提供居家服務時間項中，以滿2年以上 (38.0%)佔最多、(五)在照顧服務員平均每週前來服務次數項目，以1次 (32.8%)最多、(六)照顧服務員平均每次來服務時間，以滿2小時未滿3小時 (82.8%)佔最多。二、影響居家服務使用者對照顧服務員滿意度之相關因素有居住狀況、照顧服務員平均每週前來服務次數、照顧服務員宗教信仰、工作團隊的服務及繼續為我服務等。本研究結果將可提供居家服務單位在提升照顧服務員或改進居家服務品質之參酌。 Due to population aging and needs of physically and mentally handicapped and post-acute care increased these years, the eagerness for long-term care and research about satisfaction of home care services become more and more important. This paper discusses the situation for those users of the home care service center undertaken by foundation in Taichung City and analyzes those related factors which influenced the satisfaction of home care service users toward caretakers. The research methods in this paper include questionnaire survey and interview method. As for the interview method, this paper chooses the cases of some home service center in Taichung City to do the general investigation from February to March, 2010 by the same interviewer. Briefly speaking, the results in the paper are inclusive of two parts. First of all, as for the circumstances of using home care service recently：(1) The percentage of housework assistance (83.9%) is the highest in all kinds of services. (2) The percentage of using home care service below 10 hours per month are 33.9%. (3) Speaking to the payment of home care service, the percentage of entire subsidy by the government (53.1%) is the highest. (4) As for the period of accepting home care service, the percentage of more than 2 years (38.0%) is the highest. (5) About the days for caretakers to do the home care service, the percentage of once a week (32.8%) is the highest. (6) When it mentions the time caretakers spend on the home care service, the percentage of 2~3 hours (82.8%) is the highest. Secondly, as for the related factors influenced the satisfaction on users of home care service include living arrangement, the frequency of caretakers do the home care service per week, the religion of caretakers, the service of the team work and continuing care. The results in this paper could be the reference for home care service centers to improve the quality of their service.
