| 摘要: | 本研究以彰化縣私立達德商工為對象，探討學校志工參與志願服務的參與動機與志工組織管理的影響因素。為了達到上述的研究目的，本論文採用質主量輔的研究方式，依據文獻探討及個案文件檔案資料作為理論基礎，編制「深度訪談大綱」作為研究工具。深度訪談部分，係採立意取樣的方式，共計 10位學校志工及負責業務老師，採用一對一的深度訪談來蒐集資料，在訪談的過程中，基於考量資料蒐集的深度與廣度，將避免僅訪談同質性高的研究樣本。透過互為主體的觀摩與訪談，還原學校志工的現狀，以探詢學校志工的本質，藉此以提供其未來在志工方案的規劃與運作上，有一新的思考方向。研究結果主要發現如下： 1. 參與志願服務有三個動機因素。其中參與動機最高的為「學習成長型」，接依序為「利己型」、「利他型」。2. 學校志願服務社團的志工組織管理模式、學校健全志工團隊制度，尋找適合學校生態的招募方式，提供多元的成長訓練課程，重視志工管理者與教師的角色扮演，適時解決志工問題、重視獎勵回饋方式及提升志工參與士氣，是學校對志工管理的關鍵成功因素。3. 學校推行志工制度的目前存在缺乏志工管理制度、志工管理者領導力不足、學校督導及配合未落實及人力資源無法整合等因素。4. 透過專業、專責人員之管理，可以提昇組織制度化運作，促進志工組織之運作與發展。 根據研究結果，研究者對於學校、志工組織、未來研究也提出建議。
In this study, we took Dade Commerce and Industry Schools volunteers participating in the school service and their mentors in charge of service affairs as the research subjects to investigate their participating motives and critical success factors of management in volunteer organizations. In order to understand, present and perform of school volunteers, we made use of the description methods in phenomenology of quality research. In this study, we selected 10 school volunteers and mentors as samplings. The data and information were collected by one-on-one in-depth interviews with the school volunteers and mentors. According to the research purposes, questions and related references, we designed the personal specific outlines to interview with them.The main findings are as follows: 1. THERE WERE THREE MOTIVATIONS CATEGORIES,BUT THE STRONGEST MOTIVATION IS ＂GROWING THROUGH LEARNING TYPE＂. THE FOLLOWING ARE＂SELF-BENEFITING TYPE＂,＂BENEFITING OTHERS TYPE＂. 2. THE CRITICAL SUCCESS FACTORS OF THE MANAGEMENTS IN SCHOOL VOLUNTEERS INCLUDE: TO ESTABLISH THE COMPLETE TEAM SYSTEMS FOR THE VOLUNTEERS, TO SUPPLY DIVERSE TRAINING COURSES, TO RESPECT PLAYING THE ROLES WELL IN PRINCIPAL AND TEACHER, TO SOLVE THE PROBLEMS TIMELY WITH VOLUNTEERS, TO RESPECT THE FEEDBACK WITH REWARDS AND TO ENHANCE THEIR MORALE IN SERVICE. 3. PRESENTLY, THERE ARE STILL SOME DIFFICULTIES IN CARRYING OUT SCHOOL VOLUNTEER SYSTEMS WELL INCLUDE: LACK OF COMPLETE MANAGING SYSTEMS FOR VOLUNTEERS, THE VOLUNTEER LEADERS OF LACK OF CHARISMA, IMPRACTICABLE DIRECTIONS BY THE SCHOOLS, THE DISREGARD BY SUPERIORS AND THE UNCONFORMABLE HUMAN RESOURCES. 4. THROUGH THE PROFESSIONAL MANAGEMENT, IT CAN PROMOTE THE OPERATION OF INSISTUTIONZING THE ORGANIZATION AS WELL AS IMPROVE THE DEVELOPMENT OF SCHOOL VOLUNTEERS'S SYSTEM. The researcher also provides suggestions for school volunteers, the schools, and for the tufure research. |
