嘉義市警察局服務滿意度之個案研究

NHUIR > College of Management > Department of Business Administration, Master/Ph.D Program in Management Sciences > Disserations and Theses(M. A. Program in Nonprofit Organization Management) > Item 987654321/19791

Please use this identifier to cite or link to this item: http://nhuir.nhu.edu.tw/handle/987654321/19791

Title:	嘉義市警察局服務滿意度之個案研究
Other Titles:	A study of the Chiayi police station serves degree of satisfaction
Authors:	邵國書 Shao, Kuo-shu
Contributors:	非營利事業管理研究所傅篤誠 Tu-cheng Fu
Keywords:	滿意度;品質;服務 public quality;Jiayi Police Authorities;transportation problem
Date:	2009
Issue Date:	2015-03-20 17:02:12 (UTC+8)
Abstract:	本研究以嘉義市人民以及嘉義市警局為研究的範圍及對象，以訪談的方式，從嘉義市人民及警員的生活、故事、行為、以及組織運作、社會活動或人際關係的研究，進行研究結果的描述及詮釋。　　　由於時代的變遷，警察屬性已漸轉變成「服務性」的角色，而主要的服務對象即「民眾」，它表現在公共秩序的維護、交通管理等治安作為上，而各項工作無不以民眾的需求為依歸；以企業界「顧客為尊」的經營理念，將每位與警察接觸之民眾，均視為「顧客」，真心關懷、尊重顧客，珍惜每一次為民服務的機會，將民眾之小事視為大事，提供良好的服務品質，才能獲得民眾滿意的認同。　　　本研究之主要動機在於了解國內警察組織與社區民眾對社區警政本身的認知，與警察行政實務上之作為對社區民眾之影響，期以本研究俾益於研究之警察實務單位與該轄區之社區的警民關係、犯罪特殊性的對策。　　　總而言之，經由訪談發現，不論是在交通問題的處理上，在治安的維持上，嘉義市警察局給人民的印象都相當好，不管是人民是否有真正的接觸過警員得服務，從過去ㄧ直到現在警察給人民的印象都是相當美好的。　This research takes the Jiayi dwellers and the Jiayi Police authorities as the research objects. By the method of interview, we investigate the life behavior, the organization operation, and the social activities or interpersonal relationship among the research objects.　　As a result of the changing circumstances, the role of the police already gradually transforms into the so called “ministrant”. The main target client, namely “the populace”, cares also in public securities, public peace and traffic control.　　The major reason of this research lies in understanding the connection of domestic police with the community populace. We discovered that: no matter what the transportation problem or the public security is, the Jiayi Police station has very impression in the mind of the residence.
Appears in Collections:	[Department of Business Administration, Master/Ph.D Program in Management Sciences] Disserations and Theses(M. A. Program in Nonprofit Organization Management)

Files in This Item:

File	Description	Size	Format
097NHU05698014-001.pdf		567Kb	Adobe PDF	0	View/Open
index.html		0Kb	HTML	153	View/Open

Loading...