校務行政系統使用者滿意度之研究－以吳鳳技術學院為例

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Title:	校務行政系統使用者滿意度之研究－以吳鳳技術學院為例
Other Titles:	A Study of the Satisfaction Degree on the School Administration Computer System of WuFeng Institute of Technology
Authors:	吳嘉恩 Wu, Chia-en
Contributors:	資訊管理學系碩士班吳光閔 Guang-ming Wu
Keywords:	使用者資訊滿意度;資訊系統成功模式 IS Success Model;User Information Satisfaction
Date:	2008
Issue Date:	2015-05-10 15:50:17 (UTC+8)
Abstract:	國內技職教育市場正面臨競爭激烈的時代，隨著學齡人口逐年下降，且國內技專校院校數卻逐年增加，再加上陸續國外大學至國內設校招生，對學生必然會產生極大吸引力。隨著資訊科技發展蓬勃，私立學校除了要有健全的辦學理念、硬體的建設及師資外，另外，如何藉由校務行政系統來提升服務，讓學生滿意度提高，將是私立學校不可忽視的課題。　　　　在資訊系統成功模式驗證的部份，本研究以吳鳳技術學院使用校務行政系統的相關人員（教師、職員、學生）為研究對象。首先蒐集個案學校願景與校務行政相關資料，進行現況分析與整理。再針對相關人員在資訊、系統、服務等品質方面的注重與感受差異加以衡量，將分析結果與系統使用者、學生及系統管理者問卷調查結果進行彙整。　　　　本研究結果，系統使用者、系統管理者與學生所注重與感受校務行政系統、資訊、服務等品質程度對使用者滿意度有正面的影響。經統計分析，在資訊、系統、服務等品質、使用情形、使用者滿意度以及淨效益等六個構面都具有顯著相關，表示系統開發者需著重於資訊、系統及服務等品質，才能提高使用者對系統的滿意度。　　The domestic vocational education market has been through drastic competitions. Due to the facts that the age of students is declining, the number of domestic vocational colleges is uprising and the recruiting from colleges abroad is going, attending a vocational college to those potential vocational college students is tremendously attractive. Although solid convictions in managing a school, the construction of school hardware and the features of teachers help a school to cultivate its persistent competitive edge, how to promote its service to the students and keep them satisfied with the school administration work is equally important.　　　　IS Success Model is applied to interview and observe the clerks, teachers and employees and students who are closely related in operating the school administration computer system. First, the prospects and related materials of school administration computer system of the studied vocational college are collected, analyzed and processed. Then, the differences among the related personnel on how much they emphasize and think of the information, system and service quality are closely examined. Finally the former is compared with the latter to make a diagnostic conclusion.　　　　The result of study show that is counted the software that carries on analysis. It's six patterns related to information quality、system quality and service quality、use situation、user satisfaction and net benefits, etc. That shows the user are satisfied with acceptance degree of this information system. Finally, the lower agree to the degree in accordance with an item is improved. This paper concludes that the intensity of how much the related personnel emphasize and think of the school administration system, the system developer should emphasize the quality of information, system and service in order to raise the users' satisfaction with the system.
Appears in Collections:	[Department of Information Management] Disserations and Theses

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