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| 題名: | 警察之工作壓力相關因素關係之探討─以嘉義縣警察為例 |
| 其他題名: | Exploring the Relationship Among Variables of Police Officer's Job Stress--A Study on Chiayi County Police Officers |
| 作者: | 蔡永發
Tsai Yung, -Fa |
| 貢獻者: | 管理研究所
林吉郎
Lin Chi-Lang |
| 關鍵詞: | 壓力;情緒管理;壓力的分類;壓力的適應;管理壓力的策略
STRESS;EMOTIONAL MANAGEMENT;CATEGORIZATION OF STRESS;ADAPTATION OF STRESS;STRATEGY FOR MANAGING STRESS |
| 日期: | 2002 |
| 上傳時間: | 2015-05-27 13:40:10 (UTC+8) |
| 摘要: | 警察人員為了依法維持公共秩序、保護社會安全，防止一切危害，促進人民福利四大任務之執行，致使員警工作負擔日益繁重，危險性增加，因而產生出許多的工作壓力問題。 面對民眾殷切期望及繁重的工作壓力，研討警察之工作壓力相關因素關係即成為當務之急；因祇有瞭解壓力的意義、來源與應付壓力的方法，並研究如何擺脫壓力－對症下藥，解決壓力的困擾後，方能帶給每一個警察人員的身心平衡，以增加員警的工作績效與處事能力，進而促使警察的各項勤務、業務、任務皆能順利遂行。 本研究以嘉義縣警察局警正二階（兩線三星）以下員警為對象，計發出1288份問卷，有效回收1236份，回收率96 ﹪，問卷以（SPSS）統計分析軟體處理分析結果： 一、健康量表平均值為2.69，大於3者佔27.9 ﹪，小於或等於3者佔72.1﹪。（註：大於3者表示可能罹病） 二、憂鬱量表平均值為9.48，大於28者佔5.0 ﹪，28-19者佔9.4 ﹪，小於19者佔85.6 ﹪。（註：大於28者表示病了，應馬上就醫， 28-19者表示有生病的跡象，應找專業機構或醫療單位協助，透過專業機構的協助，必可重拾笑容。小於19者表示正常。） 三、職業壓力量表總平均得分：以布袋分局15.5最高、民雄分局、水上分局分別為14.7次之，中埔分局13.6第三，局本部、朴子分局分別為13.1第四，竹崎分局12.8最低，本項得分越高表示對職業壓力越大，即布袋分局員警之職業壓力最大，竹崎分局員警之職業壓力最小。 四、家庭關懷量表總平均得分：以局本部15.4最高，民雄分局14.66次之，中埔分局14.6第三，竹崎分局14.53第四，朴子分局14.35第五，水上分局14.22第六，布袋分局12.69最低，本項得分越高表示家庭關懷程度越高，即局本部員警家庭關懷程度較多，布袋分局員警家庭關懷程度較少。 由以上結果，我們歸納出幾個目前嘉義縣警察局員警所面臨的問題，並嘗試做出可能原因的推估及未來可以著力改變的方向。 一、個人健康行為的忽略：由於抽煙、喝酒及檳榔使用的比例較高，且承受高度之工作壓力之下，得到慢性病的機會增加，應改變不良習慣、規律運動，促使個人健康行為建立。 二、心理壓力調適不良：由於工作性質特殊，在壓力狀況下的員警職業表現，常會出現意外或人際爭執，甚或危及個人或他人的安全，不可不慎。 三、職業壓力來源之確認尚待進一步研究：職業壓力量表的得分雖未達嚴重之程度，與其他工作人員相處之壓力亦無明顯之偏高情形，但與其他職業壓力之項度比較，還是呈現較高的水準。惟有透過領導階層改變認知，藉以改善員警對於職場環境組織的調適。 綜合上述資料得知，嘉義縣警察局絕大多數的員警其身心健康狀況良好，惟少數健康情形較差、壓力過大、憂鬱程度高者，應趕緊到醫院找專業或可信賴的醫師檢查，以便讓自己的活力與健康持續永恆。
In order to maintain public order, to protect social security, to prevent potential harm and danger, and to promote the well-being of the public, police officers are facing increasing burden and danger. Therefore, job stress has become a critical issue for them. Facing the public anticipation and heavy job stress, it has become urgent to explore the relationship among variables of police officer’s job stress. Only understanding and getting rid of sources of stress, then it’s possible to help every police officer to maintain physical and mental balance. 1236 out of 1288 police offices under the rank of major in Chiayi County returned the questionnaires. The return rate is 96 %. Questionnaire data was analyzed by SPSS software to determine the result as follows： 1.The average of Health’s Score is 2.69. 27.9% of offices get score larger then 3.0,and 72.1% of them get Score less then3.0. 2.The average of Depression’s Score is 9.48. 5.0% of offices get 28 scores; 9.4% get 19-28Scores;And 85.6% get scores less than 19. 3.The average of Job Stress’s Score Pu-tai Precinct take the lead with 15.5；Min-hsiung and Shu-shang Precinct take the second with 14.7；Chung-pu Precinct take the third with 13.6；The headquarters and Pu-tze Precinct take the fourth with 13.1；Chu-chi Precinct take the lowest with 12.8. The higher the score means the higher of job stress. So we can tell that the officers of Pu-tai Precinct suffer from the greatest stress, while Chu-chi Precinct officers have the lowest . 4.The average of Family Care’s Score：The headquarters take the lead with 15.4；Min-hsiung precinct take the second with 14.66；Chung-pu Precinct take the third with 14.6；Chu-chi Precinct take the fourth with 14.53；Pu-tze Precinct take the fifth with 14.35；Shu-shang Precinct take the sixth with 14.22；Pu-tai Precinct take the lowest with 12.69. The higher the score means the higher of family care. So we can tell that the officers of the headquarters enjoy the greatest care from their families, while Pu-tai Precinct officers enjoy the least. From the above─mentioned result, we have concluded that some of the problems that the officers of Chiayi County Police Department are facing as follows. And we can assess the problem causes and the effort to change the situation. 1.The negligence of personal health：Owing to the high rate of using cigarettes, wine and betel nuts, and highly underlying job stress, some officers tend to suffer from chronic diseases. They should get rid of bad habits, and take exercise routinely to rebuild their health. 2.Inadaptability to psychological pressure：Owing to the work special, officers who are under pressure are often involved in accidents and disputes. They might even endanger themselves or others. 3.The affirmation of sources of job stress need further study ： Police officers’ job stress score hasn’t reached the serious level, and the stress in getting along with other workers is not apparently high either. Comparing with other job workers, their stress is higher. The solution is that the leading officers should recognize the problem and manage to improve officers’ adaptability to the worksite. From the above-mentioned data, we can conclude that most of the officers of Chiayi County Police Department are in healthy condition physically and mentally, while some are in unhealthy condition, living under pressure and depression. Those who are living under unhealthy condition should go to a professional and reliable doctor for examination and treatment, therefore, they can maintain a vital and healthy life. |
| 顯示於類別: | [企業管理學系(管理科學碩/博士班,非營利事業管理碩士班)] 博碩士論文-管理科學碩博士班
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