| 摘要: | 行政人員在醫院裏一向被認為是比較不重要的角色，近幾年在健保給付制度改變及醫療環境變遷的衝擊下，醫院為了節省成本，樽節人事費用，對於行政人員的任用、教育訓練等預算漸趨嚴謹，甚至凍結行政人員的進用。然而醫療過程的完成除了需要專業人員的投入，也需要行政作業的配合，所以行政人員在醫院中的角色亦是重要而不可或缺的。 本研究旨在了解行政人員的人格特質、工作壓力、工作投入、專業承諾及工作績效的相關性。本研究採用問卷調查法並以台南地區區域以上非公立醫院之行政人員為對象，共發出410份問卷，回收314份 ，剔除無效問卷九份，有效問卷共305份。 本研究之假設分為三類：一是個人特徵與各變項間的差異，二是變項間的相關性，三是變項間的影響關係。使用的統計方法有因素分析、信度分析、描述性統計、T檢定與單因子變異數分析、相關分析及迴歸分析。 本研究主要發現如下：1. 醫院行政人員的個人特徵(性別、年齡、婚姻、服務年資、最高學歷、職位)對人格特質、工作壓力、工作投入、專業承諾及工作績效有顯著差異。2. 醫院行政人員在人格特質、工作壓力、工作投入、專業承諾、工作績效各研究變項之間都有顯著相關。3. 醫院行政人員的人格特質、工作壓力、工作投入、專業承諾對工作績效有部份顯著影響。 本研究依據上述結論，分別對醫院管理者、醫院行政人員個人及未來研究提出建議，以供參考。
Administrative staff in hospitals have been deemed less important positions. In recent years, due to the change of national health insurance system and health care environment, hospitals restrain their human resources budget toward administration related expenses, such as wage increases, staff recruitment, job training, etc, as a mechanism. However, a good, complete medical care service requires both professional and clerical staff to achieve. The roles of the administrative staff play are as well crucial. The purpose of this research is to investigate the relationship among personality traits, job stress, job involvement, professional commitment and job performance of administrative staff in hospital. The survey was conducted by mail to healthcare administrative employees working in private hospitals in the great Tainan area. The sample size of the survey is 410 individuals with 314 responses while 9 of them are not eligible. Three hypothesis of the research are: differentia between individual characteristic and variables, relations among variables, and consequence resulted from variables. The research methods include factor analysis, reliability analysis, descriptive statistics, t-test & one-way ANOVA, correlational analysis and regression analysis. Here are three major finding of the research:1. Individual characteristic (gender, age, marital status, employment history, education background, position) is significantly related to personality traits, job stress, job involvement, professional commitment and job performance.2. Personality traits, job stress, job involvement, professional commitment and job performance are closely related to each other.3. Personality traits, job stress, job involvement, professional commitment affect job performance. Suggestions based on the above conclusion are provided to hospital management, administrative staff and future research. |
