城鄉地區志願服務持續參與狀況之比較研究以－嘉義縣市為例

南華大學機構典藏系統 > 管理學院 > 企業管理學系(管理科學碩/博士班,非營利事業管理碩士班) > 博碩士論文-非營利事業管理碩士班 > Item 987654321/21572

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題名:	城鄉地區志願服務持續參與狀況之比較研究以－嘉義縣市為例
其他題名:	Volunteers' Continuous Participation--A comparison of Chia-yi County and Chia-yi City
作者:	蔣孟芳 Chiang, Meng-Fang
貢獻者:	非營利事業管理研究所鄭讚源 Tsan-Yuang Cheng
關鍵詞:	志願服務;持續服務 Volunteer;Continuous Participation
日期:	2004
上傳時間:	2015-06-16 15:45:22 (UTC+8)
摘要:	瞭解志工持續性服務意願的因素，不但有助於充分掌握志工人力資源，也有助於志工的生涯發展，更可保有穩定而持續的志工服務品質；瞭解志工參與志願服務之城鄉差異原因，亦可有效整合資源，以免造成資源不必要的浪費。本研究之目的為：一、瞭解嘉義縣市志工參與志願服務之現況；二、瞭解嘉義縣市志工參與志願服務之動機，以及影響志工持續服務意願之相關因素；三、比較嘉義縣市城鄉地區志工參與志願服務之情形是否具有差異；四、分析造成嘉義縣市城鄉地區志工參與志願服務差距之原因為何。　　　　　為了瞭解城鄉地區志願服務持續參與之狀況，並探索影響志工持續參與狀況的因素有哪些，在研究中以個人基本特質、參與動機、城鄉地區、志願服務參與狀況及管理感受為變項，而在測量持續參與部分則採用參與意願、參與態度及參與頻率做為判斷指標。並以嘉義縣、嘉義市祥和計畫志工為主要研究對象，採用郵寄問卷方式進行資料收集，共發出1222份問卷，回收614份問卷，回收率為50.3％，有效樣本596份，有效回收率為48.8％。在資料分析方法上採用：描述性統計、信度分析、因素分析、卡方檢定、獨立樣本T檢定、單因子變異數分析、相關分析、逐步迴歸分析等統計分析方法。研究結果顯示：　　　　　嘉義縣、市志工以女性、家庭主婦、高中職程度、已婚居多，參與動機為「行善助人、服務社會」者在參與服務的頻率上較密集且持續（規律性）的服務時間也較長。　　　　　城鄉地區與「個人參與狀況」、「教育訓練」及志願服務工作的「自主權限」並無顯著差異。而在「工作情形與督導方式」、「福利及獎勵」方面則有顯著性差異；鄉區的志工比較重視人與人相處的和諧度以及與督導、機構專職人員的關係；然而，愈都市化的地區志工參與服務時，比較會考慮到機構是否有良好的福利措施及表揚的活動。　　　　　在影響志工持續參與狀況之因素方面，「工作情形與督導方式」、「自主權限」、「持續（規律性）服務時間」、「全家每月的收入」、動機中的「結交朋友，擴大生活圈」以及「交通時間」等六個變項，對於志工參與態度具有預測力，其中，志工隊的「工作情形與督導方式」在預測參與態度上最具有預測力。　　　　　而管理感受中的「教育與訓練」制度、機構所給予志工在服務上的「自主權限」、「有興趣或可以發揮專長」、「城鄉地區」、「持續（規律性）服務時間」、「受到組織宣傳的影響」、「福利與獎勵」措施以及「全家每月的收入」等八個變項，對志願服務參與意願具有預測能力，其中，以管理感受中的「教育與訓練」制度對於志工參與意願最具有預測能力。　　　　　由上述結果得知，志工隊在志願服務工作上面是否有合理、具體的規定，以及志工在志工隊中的人際關係還有志工督導的管理方式，都是影響志工參與態度的重要因素。另外，志工隊是否提供志工教育訓練的機會，並且設計出適合機構的教育訓練課程，以對志工服務過程中有所幫助或是充實志工在生活上的知識亦是重要的。　　The knowledge about the factors for continuous service desire of volunteer cannot merely be helpful for entire control of volunteering labor resources but also favorable to the career development of volunteer labors with the further stable and continuous quality assurance of volunteering tasks. The knowledge about the urban-n-rural variances among the tasking involvement of volunteer labor can also effectively integrate the resources to avoid the unnecessary wasting behaviors. The aims of this research are: 1. to know about the volunteer involvement and service situation within the Chia-yi City and County; 2. to understand the correlative factors of the volunteer involvement motives and continuous service within the Chia-yi City and County; 3: to compare the variances for the volunteer involvement s situations within the Chia-yi City and County; 4. to analyze and find out the variance cause for the volunteer involvement s situations within the Chia-yi City and County.　　　　　In order to realize the continuous involvement situations of urban-n-rural volunteers, we also investigate the possible influential causes for the continuous involvement of volunteers. Within the research, we view the personal features, involvement motives, urban-n-rural areas, the situations of volunteer involvement and management atmosphere as the variables so that we can measure the proportion of continuous involvement with the determinants of involvement desire, involvement attitudes and involvement frequency. We make the sampling from volunteers of the Xing-Ho Project within the Chia-yi City and County as the experimental subjects to collect the data by mail responding. We totally delivered 1222 questionnaires with 614 questionnaires replied with the receiving rate of 50.3％. The valid samples are 596 and the valid receiving rate is 48.8％. The data analysis methods we adopted are: descriptive analysis, confidence analysis, factor analysis, chi-square test , independent T-test, ANOVA , correlation analysis, and gradual regression analysis with the research results shown :　　　　　The volunteers within the Chia-yi City and County are mostly composed of female married housewives of high school levels with the motives of “helping others and serving for the society ” featured with condensed (regular) and longer continuous service durations. 　　　　　There is no remarkable variances within the “personal involvement situations”, ”educational training” and the “autonomy control” of volunteer service within urban-n-rural volunteers. However, it comes with the obvious variances within the aspects like “work situations and assistance methods” and “welfare and incentive”. The rural volunteers will highly emphasize the harmonious social relations with the supervisors and organization experts. But, the volunteers located at the service places more adjacent to the urban regions will take more preferred consideration if there is any excellent welfares and incentive within the volunteer organization. 　　　　　The possible influence onto the continuous involvement of volunteers will be “work situation and supervising method”, “autonomy control”, “continuous (regular) service duration” and “the overall family income”, together with motives like “friendship and social activity” and “traffic time”, totally 6 variables. There variables are predictable to the volunteer involvement and attitude, wherein, the most predictable variable falls on the “work situation and supervising method” within the volunteer organizations internally. 　　　　　Within the category of management atmosphere, the “education and training” system, the “autonomy control”, “interest attractive or specialty exertion” , “urban-n-rural areas”, “continuous (regular) service duration”, “the influence affected by organizational propaganda ”, “welfare and incentive” and “overall family income”, totally 8 variables with the predictability to volunteer involvement desire, wherein, the “education and training” system within category of management atmosphere will the most predictable cause to volunteer involvement desire. 　　　　　Knowing from the foresaid result, the reasonable and concrete regulations for volunteer organizations and tasks, the social relation of volunteer and the management will be the critical to affect the volunteer involvement attitude. Moreover, the availability and well-arranged curriculums for organizations to provide volunteers with the educational training courses will be also the key points for the favorable and informational service process from volunteer involvement in knowledge.
顯示於類別:	[企業管理學系(管理科學碩/博士班,非營利事業管理碩士班)] 博碩士論文-非營利事業管理碩士班

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