本研究運用臺中縣政府八十九年至九十一年辦理私立托兒所評鑑結果之原始資料及自編托兒所評鑑指標態度問卷所收集之資料進行分析，包括各項描述統計、因素分析、多元迴歸、變異數分析及獨立樣本t檢定等，旨在探討各項托兒所組織特性與其服務績效、對於評鑑指標態度間的關係。主要研究發現： 一、托兒所主管對托兒所服務品質指標態度正向積極，且對於各項指標的重視程度與行政管理績效呈現正相關。 二、因素分析建構評鑑指標向度，行政組織及經營管理由行政作業流程控管、職工福利與社會服務構成，教保活動由課程活動設計、活動引導、觀察記錄與親職教育、教保品質四項因素構成，衛生行政由健康教學、衛生作業流程控管、預防保健及疾病保育、食物配置管理四項因素構成，建築物環境及設施設備則由環境安全維護、教保環境規劃、設備設施規劃三項所構成。 三、組織特性之分佈區域、核定數、收托數、主管托兒所資歷、主管主管資歷在「教保活動」的服務品質績效上呈現差異。主管人員的托兒所經歷在對評鑑指標態度的「健康教學」、「教保環境規劃」上呈現差異。 四、以托兒所所長對服務品質評鑑指標態度預測服務品質績效的迴歸分析發現，雖然其預測力並不高，受試者「教保品質」的態度對於教保活動服務績效及總體服務績效仍有一定的預測力。 托兒所評鑑作業最終期待評鑑自己所提供的服務就像日常呼吸一樣的自然平常，本研究藉由對台中縣托兒所服務品質績效與主管人員對於服務品質評鑑指標的分析，瞭解影響托兒所績效的因素，並提出具體建議，俾利政府單位、托兒所未來評鑑指標訂定、評鑑作業辦理及接受評鑑的參考。 This thesis aims to study the organizational performance of day care centers in Taichung County. Three goals are therefore included as: (1) conceptual framework firstly should be clarified and contented for delivering day care service quality, (2) assessment criteria would be constructed as measured indicators, and (3) outcome indices were consequently employed as evaluation dimensions. Empirical data were derived from annual appraisal programs in Taichung local authority. Accompanying questionnaires surveyed by chief administrators were collected and analyzed accordingly. 159 of 248 questionnaires were composed as the valid databank for data analysis in this research. Basic descriptives for each single variable were produced at the beginning. Such illustrated research construct consists of factor analysis, multiple regression, and analysis of variance(ANOVA). These analyzed procedures were used to clarify the genuine relationship between measurement and construct framework. Three constructed measured criteria for performance quality and other demographics were used as research variables in this purposed analysis for illustrating their relationship. These interrelated service quality indices are named as: Administration, Curriculum and Activity, and Sanitation. Employers of each day care center held a positive identity and commitment attitude towards their careers within the organization’s prospective development. Such contextual variable as organizational size was also a good predictor to service quality. Among all, quality of Curriculum and Activity played the most influential role upon the quality of day care service delivery to children. Therefore, a competency-based training for day care/nursery curriculum and activity in these service centers was strongly recommended. This study however provided a substantial evidence for improving service quality. Particularly, the responsibility for social business in nonprofit organization would be recognized as the promising expectation for every day care center not in local areas of Taichung county but elsewhere.
