| 摘要: | 我國正邁向已開發國家，民眾對緊急救護品質之提昇亦殷殷期盼，緊急救護勤務量佔消防工作逾七成之比例，何以提昇消防機關緊急救護工作績效儼然成為高層管理者首重的課題；面對知識經濟時代的來臨，政府機關大力提倡企業化經營的管理原則，管理層級應該逐漸體認知識經濟時代最重要的核心資源係「知識」，透過完備之知識管理經營理念，轉化組織的創新價值、提高組織績效，將係政府組織競爭力良窳的關鍵所在。 本研究透過量化之研究方法，針對文獻探討所歸納的研究變項，設計適切之問卷發放，並將有效回收樣本進行統計分析，逐一釐清救護人員個人特質、知識管理、專業能力與工作績效之關聯性;緊急救護人員個人特質、知識管理、專業能力對救護工作績效之影響性。經實證結果發現：（1）救護人員知識管理活動與專業救護能力有顯著正向相關；（2）救護人員對任務績效與情境績效之知覺態度有顯著差異；（3）救護人員個人特質、知識管理活動、專業救護能力對救護工作績效有顯著正向影響。 根據實證分析結果，本研究分別對內政部消防署、縣市消防局、救護人員及後續研究提出具體建議，俾利消防實務工作者參卓，植入以知識管理整合緊急救護人員之救護技術與技能，永續強化緊急救護品質，提昇消防機關救護績效之宏觀。
As Taiwan is going to be a developed country, the public requires and hopes to see the raise of the quality for emergency medical service. However, the duty occupies over 70% of the rate of current tasks. So how to raise the performance of the fire-fighting tasks is the primary issue for high-ranking managers in the governmental organization. With the following advent of knowledge-economy age, the organizers strive to advocate that the enterprise managing should be incorporated in governmental organization. The managers should realize that knowledge is as the principal resource. Consequently, the competitiveness of governmental organizations depends on the change of the organizational innovative value and the raise of the organizational performances. This study designs the adequate questionnaires for the variances which are summed up from the reference, and it processes the statistical analyzing for the copies of effective samples. Next, it corrects the interrelationship which is among knowledge management, professional competencies and job performance for EMT. Then it also lists the influences of personal characteristics, knowledge management, and professional competencies of EMT on the job performance of the emergency medical service. Through the results of verification, I find that: (1) The EMT’s knowledge management activities have obvious positive relation with the professional competencies. (2) The EMT’s perceptive attitudes for the task performanc and the contextual performanc conspicuously differ. (3) The EMT’s personal special qualities, knowledge management activities, and professional competencies have notable positive influences on the job performance of the emergency medical service . Based on the analytic results from actual facts, This study brings up the concrete suggestions for National Fire Administration, Ministry of the Interior, ROC, the fire department of county or city, the EMT, and the successive researches respectively in this study. Finally, after macroscopic integrating through knowledge management, the study will be helpful for the fire-fighting crews, strengthening and raising the emergency medical quality. |
