運用平衡計分卡觀念於戶政機關績效評估之研究—以台中縣政府戶政事務所為例

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Title:	運用平衡計分卡觀念於戶政機關績效評估之研究—以台中縣政府戶政事務所為例
Other Titles:	The Performance Evaluation of Administration With Scorecards Scorecards--A Case Study Of Household Registration Offices of Taichung County
Authors:	呂致德 Lu, Chih-de
Contributors:	管理科學研究所鍾國貴 Kuo-kuei Chung
Keywords:	績效評估;平衡計分卡 performance evaluation;balanced scorecard
Date:	2004
Issue Date:	2015-07-02 15:09:15 (UTC+8)
Abstract:	我國政府效率正逐年下降，一般認為政府績效不彰，主要是評估制度缺乏企業精神的工作設計如誘因、競爭機制有關。而策略正是引導組織的決策走向。　　鑑於文獻記載，績效評估制度是使組織能發揮最大效用也是組織管理的重要課題。平衡計分卡可以將願景與策略、溝通並連結策略與衡量指標，為管理流程的核心。　　本研究採用的研究方法以問卷調查為主，資料蒐集分兩種途徑:(一)以相關文獻進行探討，(二)針對個案機關人員進行問卷調查。　　本研究以問卷調查蒐集研究資料，採用主成份分析法以初步萃取出特徵值大於1之因素，再利用最大變異法得到四個因素。從因素分析與現況評估分析結果，作為本研究的結論與對實務界的建議。　 Efficiency of our government administration is gradually getting lower. The bad ones of administration are lack motive of enterprising benefit and full of high competition.　　　The strategy leads to the policy of the organization. According to literature records, the organization is encouraged both to show it’s the biggest effect and to be the main point of management by performance evaluation.　　Balanced scorecard is the center of management with ideal, the strategy, communication and measured indexes.　　This research method is based on questionnaire investigations. The source of data comes from related literature and personal questionnaires in a case. 　　The researcher uses questionnaire to collect data. It takes“the main component analysis”to primarily extract the factors with“characteristic values”which are greater than 1;then uses“the greatest variance method”to get the four factors. The results of factor analysis and“evaluation analysis of current situation”are made to be the conclusion of the research and suggestions to administrative agencies.
Appears in Collections:	[Department of Business Administration, Master/Ph.D Program in Management Sciences] Disserations and Theses(Master and Doctoral Program in Management Sciences)

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