| 摘要: | 二十一世紀的社會是數位化的時代，在科技日新月異、人口稠密及工廠商家林立等因素下，火災發生原因逐漸轉趨複雜，故策略領導已成為管理學者的新重點。消防機關的領導者一方面除了依循既有體系帶領消防人員、運用人力資源管理與進行組織結構調整，以尋求漸進式的改善外；另一方面則必須具備策略性的思考能力，以執行策略性計畫並激發組織意識，才能重塑全新工作團隊，並提昇組織績效以達到火災搶救效能，唯有如此才能在複雜、快速變遷環境中帶領組織邁向成功。透過危機管理途徑所建立的機制，能促使組織成員發展出無可限量潛力，然而，透過策略領導所發展出來的使命和願景的激勵和引導，更能激發組織成員強大救災戰鬥力。 為了證實策略領導、組織結構、危機管理、人力資源管理對組織績效的影響與提昇火災搶救效能之關聯性，有必要發展出一套可供實證的分析架構。 本研究的目的是探討消防人員的策略領導、組織結構、危機管理、人力資源管理對其組織績效與火災搶救效能的差異性、相關性及影響性之研究。本論文以台中縣消防局的消防人員為研究對象，透過便利取樣的方式進行問卷調查，共發出450份問卷，回收399份，扣除無效問卷53份，有效問卷為346份，有效問卷回收率為76.89%。本研究採用SPSS統計視窗軟體為統計分析工具，針對樣本資料使用之研究方法如：因素分析、信度分析、描述性統計分析、t檢定分析、單因子變異數分析與事後多重比較、皮爾森相關分析、複迴歸分析、層級迴歸分析、集群分析與徑路分析等方法。 本研究所得結論如下：1. 不同個人特徵變相(性別、年齡、學歷、婚姻狀況、工作年資、工作職位)的消防人員，其對策略領導、組織結構、危機管理、人力資源管理、組織績效達到火災搶救效能的認知有部份顯著差異。2. 策略領導、組織結構、危機管理、人力資源管理、組織績效與火災搶救效能有顯著相關。3. 策略領導、組織結構、危機管理、人力資源管理、組織績效與火災搶救效能有顯著影響。 4. 不同集群分析的消防人員對策略領導、組織結構、危機管理、人力資源管理、組織績效與火災搶救效能有顯著差異。 以上結論將提供給消防政策制定者、相關學者，與未來相關研究者參考與方向的依據。
The 21st century is a digital world. Since rapid change of the technology, dense population and factories, fire occurrence reasons gradually become sophisticated, and strategic leadership has become a new focus of the management scholars. On the one hand, the leaders of the fire department guide the staffs according to the current systems, make good use of the human resources and management, and adjust organizational structure in order to progress step by step. On the other hand, the leaders must have the ability of strategic thought to execute the strategic plan, remold a new work team, and promote the fire department’s effectiveness. Thus, the leaders can bring the organization to success in a complicated and constantly changing environment. The mechanism, established by the crisis management, can urge the whole staffs to develop limitless potential. However, the mission sense and visions result from the strategic leadership can stir up the staff stronger rescuing strength. In order to testify the effects of strategic leadership, organization structure, crisis management, human resource management to organization performances, and their relationships with the elevation of fire rescuing effectiveness, it’s necessary to develop a set of empirical analysis structure. This research’s aim is to probe into the divergence, relevance and influence of firemen’s strategic leadership, organization structure, crisis management and human resource management to their organization performances and fire rescuing effectiveness. This research has taken the firemen of Taichung County Fire Bureau asthe research’s objects, and collected the samples by questionnaire. There are totally 450 questionnaires, 399 retrieves, 53 invalid , and 346 valid. The retrieving rate of valid questionnaires is 76.89%. This study has adopted SPSS FOR WINDOWS as the tool for statistical analysis. For sampling data use research method for example: factor analysis, reliability analysis, descriptive statistics, t-test analysis, single factor variant analysis(one-way ANOVA), subsequent inspection, Pearson correlated analysis, multiple regression analysis, hieraechical regression analysis ,cluster analysis , path analysis and so on. The major conclusions of this study are as follows：1. Different personal characteristics variables of the firemen ( gender , age, educational background, marital status, past work service, work position)have significant diversity partially to the variables of the organization structure, crisis management, human resource management, organization performances . 2. The strategic leadership, organization structure, crisis management, human resource management, organization performance and fire rescuing effectiveness are related obviously.3. The strategic leadership, organization structure, crisis management, human resource management, organization performance and fire rescuing effectiveness affect each other obviously.4. The differences between clustering analysis to strategic leadership, the organization structure, crisis management, human resource management, organization performance and fires rescuing effectiveness is significant. The above conclusions will provide the relevant the fire policy maker and the future scholar’s references and study directions. |
