南華大學機構典藏系統:Item 987654321/22167
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    jsp.display-item.identifier=請使用永久網址來引用或連結此文件: http://nhuir.nhu.edu.tw/handle/987654321/22167


    题名: 縣市政府員工的組織公民行為與知識管理認知對工作績效影響之研究
    其它题名: A STUDY OF THE INFLUENCE OF ORGANIZATIONAL CITIZENSHIP BEHAVIOR AND KNOWLEDGE MANAGEMENT RECOGNITION ON JOB PERFORMANCE OF COUNTY GOVERNMENT STAFFS
    作者: 吳璋信
    Wu, Chang-shin
    貢獻者: 管理科學研究所
    褚麗絹
    Li-chuan Chu
    关键词: 組織公民行為;工作績效;工作投入;知識管理
    Job Involvement;Knowledge Management;Organizational Citizenship Behavior;Job Performance
    日期: 2005
    上传时间: 2015-07-31 15:39:31 (UTC+8)
    摘要: 　　本研究係以縣政府員工為研究對象，藉以探討組織公民行為、知識管理認知對工作績效的影響，並透過各構面間相關性分析，以及員工個人變項對各研究變項之差異性分析，找出影響工作績效的因素與提昇員工的組織公民行為和知識管理認知之有效管理作為，俾供管理實務參考，以提升縣市政府的行政效率及效能。　　　本研究採問卷調查方式，並以SPSS統計軟體進行資料分析，使用之統計方法包括描述性統計、T檢定、單因子變異數分析、相關分析、迴歸分析及徑路分析等。經研究結果發現：（一）不同年齡、職務、服務年資、婚姻狀態、工作身分之員工於組織公民行為與工作績效均呈現顯著差異。（二）不同年齡、職務、婚姻狀態、工作身分之員工其知識管理認知有顯著差異。（三）不同年齡、職務、服務年資、婚姻狀態之員工其工作投入情形有顯著差異。（四）組織公民行為、知識管理認知、工作投入與工作績效各變項間均有顯著相關。（五）組織公民行為、知識管理認知對於工作投入、工作績效，以及組織公民行為、知識管理認知與工作投入對於工作績效均有顯著正向影響。
    　　This research is to regard staff of county government as the research object, discussing the influence of organizational citizenship behavior and knowledge management recognition on job performance. By way of correlation analysis of each conceptions, and the variation analysis between staff and each research variants, finding the factors affecting job performance, and providing effective managing behavior to promote staff’s organizational citizenship behavior and knowledge management recognition. This research will offer practical reference on management to the county and municipal government, and to improve the administrative efficiency.　　　This research adopts the investigation method of the questionnaire, and analysis data with SPSS, the statistical method used includes that describe statistics, T-test, one-way ANOVA, Pearson’s correlation, regression and path analysis. The main conclusion of this research as follows:　1. It is significant difference on organizational citizenship behavior and job performance among the personnel of different ages, jobs, seniority, marriage status and position. 2. It is significant difference on knowledge management recognition among the personnel of different ages, jobs, marriage status and position. 3. It is significant difference on job involvement among the personnel of different age, job, seniority and marriage status. 4. It is significant correlation among organizational citizenship behavior, knowledge management recognition, job involvement and job performance. 5. The organizational citizenship behavior or knowledge management recognition is significant positive influence to job involvement or job performance, and organizational citizenship behavior, knowledge management recognition and job involvement is significant positive influence to job performance.
    显示于类别:[企業管理學系(管理科學碩/博士班,非營利事業管理碩士班)] 博碩士論文-管理科學碩博士班

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