探討組織公平、內部行銷、心理契約、專業承諾對組織公民行為關聯性之研究－以嘉義市警察局為例

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Title:	探討組織公平、內部行銷、心理契約、專業承諾對組織公民行為關聯性之研究－以嘉義市警察局為例
Other Titles:	Research of the Relationship Among Organizational Justice, Internal Marketing, Psychological Contract, Professional Commitment to Organizational Citizenship Behavior--Take Chia-Yi City Police Bureau for Example
Authors:	賴燕美 Lai, Yan-mei
Contributors:	管理科學研究所陳孟修 Meng-shiou Chen
Keywords:	心理契約;專業承諾;內部行銷;組織公民行為;組織公平 Professional Commitment;Psychological Contract;Internal Marketing;Organizational Citizenship;Organizational Justice
Date:	2006
Issue Date:	2015-08-04 15:44:29 (UTC+8)
Abstract:	本研究以嘉義市警察局之警政人員為研究對象，希望探討組織公平、內部行銷、心理契約、專業承諾與組織公民行為之相關性，並針對研究結果提出建議，作為管理上的參考。　　　本研究透過便利取樣的方式進行問卷調查，共發出650份問卷，回收問卷556份，有效問卷467份；並使用SPSS統計軟體作為統計分析之工具，就樣本資料以因素分析、t檢定、單因子變異數分析、相關分析、迴歸分析、集群分析、徑路分析等方法進行分析，研究結果發現：1.警政人員不同個人特徵變項對組織公平、內部行銷、心理契約、專業承諾與組織公民行為，部分有顯著差異。2.各變項之大構面間，均呈現顯著正相關；而兩兩變項之間以組織公平與內部行銷之相關程度最高，心理契約與專業承諾相關程度最低。3.不同集群的員警對組織公平、內部行銷、心理契約、專業承諾與組織公民行為的認知有顯著差異。4.組織公平、內部行銷、心理契約及專業承諾對組織公民行為及其子構面有顯著的正向影響。　　Police officers of Chai-yi County Police Bureau were selected for this study. This study is aimed to investigate the relationships among organizational justice, internal marketing, psychological contract professional commitment as well as organizational citizenship behavior. Some suggestions will be made for management in this field according to the study results. 　　　The research was mainly conducted by questionnaires（using convenience sampling）. Of the 650 questionnaires sent out, 556 were returned, among which 467 were valid. This study has adopted SPSS FOR WINDOWS as the tool for statistical analysis. For sampling data use research method as factor analysis, t-test analysis, single factor variant analysis (One Way ANOVA), correlated analysis, regression analysis, cluster analysis and path analysis. The major conclusions of this study are as follows：1.The personal demographic information of police officers is significantly difference to the perceptions of organizational justice, internal marketing, psychological contract, professional commitment and organizational citizenship behavior.2.The dimension of each variable is significantly correlated to each other. There is the most significant correlation between organizational justice and internal marketing. There is the least correlation between psychological contract and professional commitment.3.Different cluster’s police officers are significantly difference between orga -nizational justice, internal marketing, psychological contract, professional commitment and organizational citizenship behavior.4.Organizational justice, internal marketing, psychological contract and prof -essional commitment are likely to have significantly positive effect on organizational citizenship behavior and its sub-dimension.
Appears in Collections:	[Department of Business Administration, Master/Ph.D Program in Management Sciences] Disserations and Theses(Master and Doctoral Program in Management Sciences)

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