| 摘要: | 近年來，工商業的快速發展造成人口大量集中，任何災害發生所造成的影響將愈來愈複雜難測，因此消防人員在面對未來不可預知的災害時，如何利用本身的專業能力，配合著資訊科技的使用，以降低人民生命財產的損失，是當前很重要的課題。本研究目的係探究消防機關的資訊科技應用、專業能力、知識管理績效與組織搶救績效之現況及其因果關係。 本研究採用問卷調查法，以因素分析、T檢定、單因子變異數分析、Pearson相關分析與徑路分析等方法進行檢驗。研究結果發現，消防機關災害搶救人員的資訊科技應用、專業能力、知識管理績效與組織搶救績效均屬中上程度；不同個人特徵之災害搶救人員於資訊科技應用、專業能力、知識管理績效與組織搶救績效部分有顯著差異；災害搶救人員的資訊科技應用、專業能力、知識管理績效與組織搶救績效有顯著相關；災害搶救人員的資訊科技應用、專業能力、知識管理績效對組織搶救績效有顯著正向影響。 根據實證分析結果，本研究分別對災害搶救之相關單位與災害搶救人員提出具體建議，作為消防機關擬定知識管理策略、人員學習成長及未來研究之參考；並引導災害搶救人員如何運用知識管理，以強化知識與技能，俾提昇其專業工作能力與災害搶救績效。
In recent years, because of the huge concentrated population caused by rapid development of industry and commerce, the influence of all disasters is getting more and more complicated. Thus, when facing unpredictable disasters in the future, how to apply professional competency together with the information technology to decrease the loss of people’s lives and properties is the most important for firefighters at present. This study is to discuss the status quo and the cause and effect of the information technology application, professional competency, knowledge management performance and organizational rescue performance of firefighting organizations. This study adopts questionnaire survey, and tests by factor analysis, T-test, one way ANOVA, Pearson correlation analysis and path analysis. According to the study result, the information technology application, professional competency, knowledge management performance and organizational rescue performance of disaster rescue personnel of firefighting organizations are all at the medium-high level; the information technology application, professional competency, knowledge management performance and organizational rescue performance of disaster rescue personnel with different characters are obviously different; there is an obvious relation between the information technology application, professional competency, knowledge management performance and organizational rescue performance of disaster rescue personnel; and, the information technology application, professional competency and knowledge management performance of disaster rescue personnel have positive influence on organizational rescue performance. In light of the results and inference of empirical analyses, this study offers concrete proposals for related disaster rescue units and disaster rescue personnel for firefighting organizations’ reference to draft the knowledge management strategies, personnel learning and growth and future researches. This study also guides disaster rescue personnel to apply knowledge management to promote their knowledge and skills to better their professional competency as well as disaster rescue performance. |
