觀光旅館業員工的工作生活品質與組織承諾之探討

NHUIR > College of Management > Department of Tourism Management, The M.A. Program of Tourism Management and Leisure Environment Management > Disserations and Theses(M.A. Program in Tourism Management) > Item 987654321/22824

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Title:	觀光旅館業員工的工作生活品質與組織承諾之探討
Other Titles:	A Study of Quality of Work Life and Organizational Commitment On the Employee of Tourist Hotel Industry
Authors:	邱宜珊 Chiu, Yi-shan
Contributors:	旅遊事業管理研究所張清標 Ching-piao Chang
Keywords:	組織承諾;觀光旅館;工作生活品質 Organizational Commitment;Tourist Hotel;Quality of Work Life
Date:	2007
Issue Date:	2015-08-06 16:36:52 (UTC+8)
Abstract:	由於國內的國際觀光旅館陸續的擴張，其就業市場需要更多的人力投入於觀光旅館業，而旅館業是休閒、觀光產業的核心，國際觀光旅館更是台灣觀光旅館市場的主流。本研究擬從觀光旅館業員工的個人背景屬性去探討工作生活品質與組織承諾之影響情形。　　　本研究以問卷調查方式，針對觀光旅館業之員工進行問卷發放，問卷內容分為個人基本資料、工作生活品質及組織承諾，在工作生活品質變項包含物質構面、精神構面及社群構面三部份；而組織承諾變項則包含價值承諾、努力承諾與持續承諾三部份，衡量方式採用李克特五尺度量表。而有效問卷為411份，回收率為88％。本研究之分析包括描述性分析、ｔ檢定、變異數分析與相關分析等。　　　本研究結果如下：1.受訪者之社經背景大多為21∼40歲，婚姻狀況多為未婚，工作年資以1∼2年為主，以輪班者較多，且大部分也願意從事此份工作居多。　2.在工作生活品質方面，以社群在分量表上較高，在性別、婚姻、子女、職階、工作型態、年齡、工作部門、收入、年資等，並無顯著，在教育程度上精神構面有達顯著差異。　3.在組織承諾方面，以努力承諾之分量表上較高，在性別、婚姻、工作型態、年齡、工作部門及年資並無顯著，有無子女在組織承諾達顯著差異，職階在努力承諾達顯著差異，教育程度在價值承諾達顯著差異。　4. 觀光旅館業員工的工作生活品質與組織承諾有顯著正相關。　　Due to the constant expansion of the domestic international tourist hotel industry, it is in urgent need of more human capital to involve the employment market of tourist hotel industry. In addition, the hotel industry is the core of recreation and tourism industry, the international tourist hotel industry is the main trend of the market of tourist hotels in Taiwan. This research attempts to explore the impact of quality of work life and organizational commitment from the attribute of the personal characteristics of employee of tourist hotel industry.　　　This research was surveyed by interviewing the farmers with questionnaire. Survey questionnaires were sent to the employee of tourist hotel industry. The content of the questionnaires include: the personal portfolio (basic information), quality of work life and organizational commitment. Quality of Work Life Variable is divided into three domains: material, spiritual, and community dimension; Organizational commitment consists of three parts: Value Commitment, Effort Commitment, and Continuance Commitment. 5-point Likert-type scale was adopted as the measurement method. In total there were 411 valid questionnaires returned, and the response rate was 88%. The data collected were analyzed using descriptive statistics, t-test, analysis of variance, and correlation analysis. 　　　The findings in this research are as follows:1. For the socio-economic background, the age of these respondents range from 21-year-old ~ 40-year-old. Speaking of the marital status, most of them are single. Most of their working experiences are from 1 to 2 year and the most respondents are rotating shift workers. Moreover, they most has their own business as tourist hotel industry. 　2. Of ＂Quality of Work Life,＂ the community count for higher scores in the subscales while there is no significant differences on gender, marriage, children, position, type of job, age, work departments, revenue, and seniority. The spiritual dimension has distinctive differences on the educational levels. 　3. Of ＂Organizational Commitment,＂ the effort commitment count for higher scores in the subscales while there is no significant differences on gender, marriage, children, position, type of job, age, work departments, revenue, and seniority. Having children or not has distinctive differences on the effort commitment. The educational levels has distinctive differences on the value commitment. 　4. The quality of work life of employee of tourist hotel industry have significant positive relation to organizational commitment.
Appears in Collections:	[Department of Tourism Management, The M.A. Program of Tourism Management and Leisure Environment Management] Disserations and Theses(M.A. Program in Tourism Management)

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