居家照顧服務員工作滿意度與留任意願之關係研究－以雲林縣居家照顧服務員為例

南華大學機構典藏系統 > 管理學院 > 企業管理學系(管理科學碩/博士班,非營利事業管理碩士班) > 博碩士論文-非營利事業管理碩士班 > Item 987654321/24393

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题名:	居家照顧服務員工作滿意度與留任意願之關係研究－以雲林縣居家照顧服務員為例
其它题名:	The Study of Relationship between Job Satisfaction and Intention to Stay: A Case of Home Care Workers in Yunlin County
作者:	李文君 Lee, Wen-Chun
貢獻者:	企業管理學系非營利事業管理碩士班鄭文輝;洪嘉聲 Wen-Hui Cheng;Chia-Sheng Hung
关键词:	居家照顧服務;居家照顧服務員;工作滿意度;留任意願 Home Care Service;Home Care Worker;Job Satisfaction;Intention to Stay
日期:	2016
上传时间:	2016-10-25 15:16:35 (UTC+8)
摘要:	本研究主要在瞭解雲林縣居家照顧服務員工作滿意度與留任意願之關係。問卷有工作滿意度量表、留任意願量表及個人基本資料，研究對象是接受雲林縣政府委託辦理居家服務業務之居家照顧服務員。發出303份問卷，其中有效問卷數285份。主要研究結果：(1)居服員特質：性別以女性居多；年齡層集中在50-65歲；教育程度以高中職學歷最多；婚姻關係中已婚者居多；於目前服務單位年資滿(超過)5年以上者最多(39.6%)；平均每月服務時數以160-200小時最多，有225人「是」家庭主要經濟收入；平均每日服務交通時間以60分鐘以上者最多；從事照顧服務的動機是貼補家用跟工作時間有彈性。(2)工作滿意度與留任意願分析：影響滿意度最高的因素是人際關係，最低則是福利與薪資；影響留任意願的因素以單位福利因素最高，不留任之主要因素是個人家庭因素。(3) 影響工作滿意度與留任意願之差異性分析：僅性別與自覺健康狀況與工作滿意度有部分差異；最小女子年齡與自覺健康狀況對留任意願有顯著差異。(4)工作滿意度與留任意願之相關性分析：整體留任意願、單位福利因素及留任念頭與工作滿意度呈現顯著正相關。　　This study aims to discuss the relationship between home care workers’ job satisfaction and intention to stay in Yunlin County. 303 questionnaires, which include job satisfaction scale, stay intention scale, and demographic variables, were distributed to home care workers employed by Yunlin County government, among them 285 were valid responses. Then, data were analyzed by various statistical methods. The major findings of the study are as follows:1.Home care workers are mainly female, married, aged 50-65, graduates of high schools with normal physical conditions. 39.6% of them have worked for over 5 years. Average service time per month are 160-200 hours, and average daily commuting time are 60 minutes. 225 home care workers’ salaries are the main income of their families. Moreover, to support their families and the flexible service hours are the major motivations for being home care workers.2.Analyzing major factors of job satisfaction, interpersonal relationship is the most satisfactory factor, while welfare and salaries are relatively dissatisfactory. As for the intention to stay, the welfare factor of providers is the key factor to keep staying, and individual factor is the main reason for quitting the job.3.Some differences are found among gender, physical condition and work satisfaction, while the effects of the age of the youngest child and physical condition on the intention to stay are significant statistically..4.There are positive correlation among overall job satisfaction, the welfare factor, the idea to stay and the intention to stay.
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