| 摘要: | 探討雲林縣社會服務工作者的工作壓力與專業崩熬的現況與相關性乃本研究是主要目的。本研究的研究方法為問卷調查法，研究對象為服務於雲林縣的社會服務工作者。本研究共發送400份研究問卷予研究對象，最終回收351份有效問卷。 透過將回收的有效問卷進行資料分析，得到之研究結果如下：1.雲林縣社會服務工作者以性別為女性、年齡為31-40 歲、婚姻狀況為已婚、最高學歷為學士、社會工作年資在五年以下，且身份別為社會福利團體人員居多。2.雲林縣社會服務工作者之工作壓力為中高程度。3.雲林縣社會服務工作者之專業崩熬為中低程度。本研究專業崩熬分為兩個構面：情緒耗竭與工作負荷，其中以情緒耗竭的程度較高，為中等程度。4.當雲林縣社會服務工作者有較高的工作壓力，則個人會有較高的情緒耗竭、較多的工作負荷、較多的工作投入、較高的留業意願、較少的工作自主性以及較不佳的心理健康狀況。5.當雲林縣社會服務工作者有較高的情緒耗竭，則個人的乏人格化、工作負荷與工作投入的程度較高，同時，心理健康也會較為不佳。6.當雲林縣社會服務工作者乏人格化程度較高時，則其工作負荷、工作投入的感受程度也會隨之較高，而工作自主性與工作投入的感受也會較低，如此一來，社會服務工作者留業意願也會隨之較低。 本研究結果將提供相關單位予以協助社會服務工作者之工作環境改善之參考。
The purpose of this study is to discuss the relationship between working pressure and professional burnout of social workers in Yunlin county. The author adopted survey as research method and collected 351 questionnaires for further analysis. Results of this study as following: 1. Yunlin County social workers, 31-40 years old, married, bachelor as the highest degree, seniority less than 5 years, and social welfare organizations staff for the majority.2. The working pressure of social workers in Yunlin county belongs to moderate high level.3. The professional burnout of social workers in Yunlin county belongs to moderate low level, in which the emotional exhaustion of higher status, but only moderate emotional exhaustion, and no lack of personification phenomenon.4. Yunlin County social workers have higher working pressure, related to higher level of emotional exhaustion, more worklosd, more work involvement, highr willing to stay, less work autonomy, and worse psychological health status.5. Yunlin county social workers have higher emotional exhaustion, related to higher lack of personification, more work load and worse mental health.6. Yunlin county social workers have higher degree of personification lack, related to more work load, better psychological health status, less work autonomy, less work involvement and less willing to stay. The results of this study will provide a reference for the improvement of the working environment of the social workers. |
