本研究旨在探討高參與度志工之參與動機、持續參與之影響因素及志工管理未來發展之研究，以參與度最高最持續之新營志工分隊為研究對象，找出管理上的差異提供給組織中不同的志工隊，為管理上的借鏡。 本研究係採質性研究的方法，以參與新營志願服務之4名志工為研究樣本及捐血室護理長為對照組，資料蒐集方式為自然且半開放式的半結構訪談，並藉由觀察及蒐集相關資料以筆記方式詳實記錄。本研究獲得新營志工真實回應的資料，於正式訪談結束並完成訪談資料整理後，以相關資料進行分析，並作出結論。 研究結果顯示，新營捐血室志工之參與動機與持續參與皆有多重因素且其人格特質上服務意向及自我成長之特質皆強，同時研究結果也發現新營捐血室之管理者與同仁和志工發展出如家庭般的互動與情感，因此更能讓志工願意持續並高度參與志願服務，也認知到志願服務的意涵與使命感為何，綜觀上述研究結果，建議組織在志願服務的管理上能以新營捐血室為借鏡，作為日後志願服務管理上的提升。 This research centers on the motivation of high involvement in volunteering, the factors of consistent involvement, and the study of the future development of volunteering management to find the variation in managements and to be an example for different volunteer teams of an organization. This research adopts qualitative research method, and is based on four volunteers participating in Hsinying voluntary service as sample and Nurse Head in blood donation room as control group. The method of data collection is a natural and partially-open semi-structured interview, and takes notes to faithfully record by means of observation and collecting relevant information. This research receives feedbacks from volunteers in Hsinying, and after the interview, it organizes information in the interview, and it conducts an analysis of relevant information to make a conclusion. Research shows that there are multiple factors behind the motivation to get involved and consistent involvement in blood donation room in Hsinying and that characteristics of volunteers' inclination of helping others and self-growth are positive. and research finds that the manager of blood donation room in Hsinying and colleagues and volunteers have interactions and affections like family, so volunteers are more willing to consistently participate in voluntary service and understand what meaning of voluntary service is and its sense of commitment. Based on the above result of research, I suggest that the management of any organization's voluntary service use Hsinying's blood donation room as a model to improve the management of future voluntary service.
