教育服務役政策執行成效之回應性評估－以臺中市二所國民小學為例

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Title:	教育服務役政策執行成效之回應性評估－以臺中市二所國民小學為例
Other Titles:	The Responsive Evaluation on the Effectiveness of Educational Alternative Enlistee Service: Case Studies on Two Elementary Schools in Taichung
Authors:	林文瑛 LIN, WEN-YING
Contributors:	國際事務與企業學系亞太研究碩士班劉華宗 LIU, HUA-TSUNG
Keywords:	教育服務役;回應性評估;利害關係人;政策評估指標 educational service as an alternative military service;response assessment;related parties;policy assessment indicators
Date:	2016
Issue Date:	2017-12-08 13:42:59 (UTC+8)
Abstract:	教育服務役為替代役之一環，以擔任校園警衛、巡邏等安全維護及教育輔助工作為主要勤務，另結合其專長，協助教育行政、環境維護等工作，以協助解決基層學校缺乏人力之問題。教育服務役役男以分發至各公立國中、小學為主，並以離島、山地、偏遠地區為優先。　　本研究旨在對臺中市國民小學教育服務役政策執行成效進行回應性評估，就「目標達成度」、「執行能力」、「回應性感受」等三個評估標準，以臺中市服勤處所（申請教育服務役的國民小學）之校長、行政人員、教師與現任教育服務役役男為主要訪談對象，藉由深度訪談，以瞭解利害關係人之內心感受。　　根據訪談結果分析，本研究發現如下：一、在目標達成度方面：教育服務役役男進入服勤處所舒緩了教育現場人力不足的壓力；教育替代役役男大部分是以支援行政，協助處理雜項為主；英語專長替代役的工作內容與英語教學相關，依據役男的英語專長來做運用。二、在執行能力方面：役男與學生的互動佳，提供了協助學生學習的最佳人力資源；管理權責劃分不一，應統一由單一窗口負責；如果役男能得到服勤處所良善的照顧，能加快役男適應生活；下班後的備勤管理造成役男管理人很大的困擾；服勤處所的態度較消極，希望役男不要有個人的想法。三、在回應性感受方面：服勤處所對役男進駐校園都是持高度的肯定；替代役分發是以役男受訓成績為分發依據，服勤處所無法做篩選；役男銜接出現斷層，再加上役期逐年縮短，對學校人力運用上產生困擾；役男服役期間都是有收穫的；不管是在教學或是行政層面，都會受到役期縮短的影響；服勤處所對於未來沒有役男進駐校園服務的情形，是持正向的態度。　　根據以上研究發現，研究者分別對教育服務役主管機關、需用機關、服勤處所提出具體建議，以提供未來教育服務役政策執行之參考。　　Educational service is one of the alternative military services, and the main service scope covers campus guard, patrol and other security maintenance and education support work. Draftees can utilize their expertise to assist in educational administration, environmental protection and other work in order to help solve the problem of lack of human resources faced by elementary schools. Draftees of educational service are mainly dispatched to public junior high schools and elementary schools, with priority given to schools off the island and in mountainous and remote areas.　　The purpose of this study is to make a response assessment, based on the three criteria of “degree of goal achievement”, “execution ability” and “perceptional response”, of the effectiveness of educational service as an alternative military service on elementary schools in Taichung. The interviewees are the headmasters, administrators, teachers and current male draftees of educational alternative service of the serviced institutions (elementary schools which applied for the educational alternative service) in Taichung, and the parties involved are interviewed in depth to understand their inner feelings.　　From the analysis results of the interviews, this study found the following: 1. On the degree of goal achievement: The service provided by draftees of educational alternative service to serviced institutions has eased the pressure of lack of human resources. Draftees of educational alternative service mainly provide administration support and deal with miscellaneous issues. The alternative service of English majors is related to English teaching, and the dispatch is based on the draftee's English expertise. 2. On execution ability: The interaction between draftees and students is good, and draftees can provide students with the best human resources for learning. On management responsibilities there is not a uniform standard, and there should be a single window responsible for the delineation. If good care can be delivered from serviced institutions to draftees, it can speed up draftees' acclimation to the environment. The after-work service preparation management causes a great deal of trouble to the draftee manager. Serviced institutions have a passive attitude, and do not wish draftees to have personal thoughts. 3. On perceptional response: Serviced institutions are highly affirmative of the arrangement of draftees servicing on campus. Draftee dispatch is based on the draftees's training performance, and serviced institutions are not able to do screening. There is a gap in the supply of draftees, and schools have a problem utilizing such human resources as the year of service is gradually shortened. Draftees benefit from the service in the service period. The shortened service period has an impact on both the teaching and administrative level. Serviced institutions holds a positive attitude toward no draftees servicing on campus in the future.　　According to the findings above, the researcher puts forward specific suggestions to the competent authorities of educational alternative service, the institutions in need of the service and the serviced institutions, so as to serve as a reference for the implementation of the policy of educational service as an alternative military service in the future.
Appears in Collections:	[Department of International and China Studies, The M.A. Program of Asia-Pacific Studies and Public Policy Studies] Disserations and Theses(M.A. Program in Asia-Pacific Studies)

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