南華大學機構典藏系統:Item 987654321/26894
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    題名: 應用教學行動研究於視障生按摩教學成效之探討－以愛盲基金會為例
    其他題名: With the Method of Action Research to Investigate on the Effectiveness of Teaching Visually Impaired Students--Take Taiwan Foundation for the Blind as the Example
    作者: 游超羣
    YU, CHAO-CHUN
    貢獻者: 生死學系碩士班
    黃瑞珍;釋永有
    HUANG, JUI-CHEN;SHI, YONG-YOU
    關鍵詞: 滿意度;服務品質;教學行動研究;視障生;再學意願
    Service quality;Action Research in Teaching;Visually impaired students;Satisfaction;Willingness to learn
    日期: 2018
    上傳時間: 2019-03-14 15:35:30 (UTC+8)
    摘要: 　　本研究之目的是應用教學行動研究的過程於視障生在按摩教學的成效探討，以「財團法人愛盲基金會」視障生為例，並以拮抗式按摩做為主要的教學。本研究採結構式問卷，分別以視障生及視障生的顧客為對象，主要探討(1)不同背景變項的視障生在教學品質、滿意度及再學意願的差異（以立意取樣方式收集39份有效問卷）；教學品質對視障生的滿意度及滿意度對再學意願的影響。(2)視障生結業回到職場後，了解不同背景變項的視障生顧客服務品質、滿意度及再用意願的差異；視障生的服務品質對顧客滿意度及滿意度對再用意願的影響（以立意取樣方式收集360份有效問卷）。在正式問卷發放前，先經專家效度及問卷預試。正式發放問卷後，以SPSS 18.0統計軟體進行樣本資料之描述性統計分析、信度分析、獨立樣本t檢定、單因子變異數分析、相關及簡單直線迴歸分析等。　　研究結果顯示(1)視障生方面，教學品質對滿意度有顯著正向的影響，滿意度對再學意願也有顯著正向的影響。不同背景變項的視障生在教學品質、滿意度及再學意願的差異部分，僅年齡、家庭每月平均收入及上課期數有達統計上的顯著差異。其中年齡在教學品質及再學意願；家庭每月平均收入在滿意度；上課期數在教學品質及滿意度有達統計上的顯著差異。(2)視障生顧客方面，服務品質對滿意度有顯著正向的影響，滿意度對再用意願也有顯著正向的影響。不同背景變項的視障生顧客在服務品質、滿意度及再用意願的差異部分，僅家庭每月平均收入在服務品質、滿意度及再用意願皆達統計上的顯著差異。綜上可知，應用教學行動研究的過程於視障生按摩之教學成效良好。建議此研究結果可做為後續相關研究的參考，也建議後續的相關研究，可以增加樣本數，更可擴增到更大的區域範圍，包括更多其他區域的視障生。
    　　The purpose of this research is to study the effectiveness of teaching the visually impaired students from Taiwan Foundation for the Blind with the method of Teaching Action Research. The teaching of the Antagonistic Massage is the major teaching topic in this research. The research was done by structured questionnaire. The sampling groups are both from visually impaired students and their customers. We would like to find out, 1. Will there be any difference for visually impaired students with different background variants in quality of teaching, satisfaction and their willingness to receive the training again? (With the method of purposive sampling, 39 valid questionnaires are collected.) Will quality of teaching play any role in the satisfaction of the visually impaired students and their willingness to receive the training again. 2. When those visually impaired students are back to their work, we would like to know is there any difference in quality of service, customer satisfaction and the willingness to reuse their service for visually impaired students with different background variants. We also like to know will quality of service from the visually impaired students have any influence on the satisfaction of these customers and their willingness to reuse their service again? (With the method of purposive sampling, 360 valid questionnaires are collected.) Before the formal questionnaire was issued, the questionnaire is reviewed and answered by the expert. After the questionnaire was officially distributed, the statistical analysis, reliability analysis, simple linear regression, independent sample t-test and one-way analysis of variance (one-way ANOVA) were executed with SPSS 18.0 statistical software.　　The result for the part of visually impaired students shows that the quality of teaching has a significant positive effect on satisfaction, and satisfaction has a significant positive effect on the willingness to receive the training again. The significant differences for the visually impaired students on the quality of teaching and the willingness to receive the training again are only found from the background variants of age, monthly household income and numbers of classes received. Among those variants, age influence a lot on quality of teaching and the willingness to receive the training again, monthly household income significantly influence on satisfaction and numbers of classes play an important role on quality of teaching and satisfaction. As for those served customers, the result shows that quality of service has a significant positive effect on satisfaction, and satisfaction has a significant positive effect on the willingness to reuse their service. When it comes to what differences would be on quality of service, satisfaction and willingness to reuse their service for visually impaired students with different background variants, only monthly household income has significant differences on quality of service, satisfaction and willingness to reuse their service. In summary, the application of the teaching action research has achieved good results for the visually impaired student receiving the massage teaching techniques. It is suggested that the results of this study can be used as a reference for subsequent related research. It is also suggested that subsequent related research can increase the number of samples and expand to a larger area, including more visually impaired students in other areas.
    顯示於類別:[生死學系(生死學系碩士班,哲學與生命教育碩士班)] 博碩士論文-生死學系碩士班

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