台灣在邁入超高齡化社會之際，在照顧服務高度需求的未來，越是符合長輩心中期待的社區或是居家照顧服務模式，遇到的瓶頸也越大。隨著人工智慧（Artificial Intelligence，AI）與行動科技（Mobile Technology）的發達，照顧者能夠透過行動裝置的支援，監控被照顧者的生理狀態，打破照護空間的藩籬，人工智慧甚能取代醫療專業人員的功能，及時給予診斷及醫療的建議。本研究參酌國內外各類型照顧模式，透過與日間照顧機構經營者、照顧服務員與家屬間的訪談，找出目前已存在的照顧模式尚待改進之處。思考以目前之行動技術為基，提出一多對多協同照顧服務模式。並設計此多對多協同照顧服務模式的影響成功之構面與因素模型，以層級分析法（Analytic Hierarchy Process，AHP）分別探討行動裝置支援功能、協同照顧團隊成員組成、及受照顧者條件等構面之因素間影響成功的的關聯性。 Taiwan has been entered the super-aging society, where care service will highly demand in the future. The community or home care service models that the elders expect, are difficult to implement. With the development of artificial intelligence (AI) and mobile technology, caregivers can monitor the physiological state of the patient through the support of mobile devices. Breaking the barriers of the care space, artificial intelligence can replace the functions of medical professionals, and timely give patients diagnosis and medical advice. This study considered the various types of care models between domestic and foreign through interviews with daycare agency operators, care attendants, and family members to find out which part of the existing care model needs to be improved. Currently, mobile technology has so many collaborative care service models to propose. Then, this study designed the impacting successful factor model of the many-to-many collaborative care service model. Finally, analytic hierarchy process (AHP) was used to explore the relevance of impact successful factors based on several facets, including mobile device support system, member composition of collaborative care team, and caregivers' conditions.
