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| 題名: | 探討社工工作價值觀對工作投入與工作績效之影響 |
| 其他題名: | Explore the Effects of Social Work Values on Job Involvement and Job Performance |
| 作者: | 方巧夙
FANG, CHIAO-SU |
| 貢獻者: | 企業管理學系非營利事業管理碩士班
李承霖;涂瑞德
LEE, CHEN-LIN;TWU, RUEY-DER |
| 關鍵詞: | 社工工作價值觀;工作投入;工作績效
Social Work Values;Job Involvement;Job Performance |
| 日期: | 2020 |
| 上傳時間: | 2022-05-11 15:05:22 (UTC+8) |
| 摘要: | 社會福利是國家運作之基礎，在此健全的制度之下，所制定的各項措施更是幫助人民滿足其生活最基本需求。社會福利制度是屬於有完整的計畫且透過不同專業領域的社工人員持續性的服務，然而，從台灣地區人口結構與整個社區發展趨勢觀察，除未來老年化的人口比例將大幅度的增加外，經濟景氣的是否復甦與社會各階層的壓力下所產生的各式問題將成為日後社工人員服務項目之多數，因此，社工是否了解服務工作本職內容、服務的目的與對工作所產生的價值觀的認知程度上，有其重要之意義，此外，對於工作所懷抱之熱忱與表現更是影響工作投入之重要因子。社工人員其工作特性即是處理人與人或者人與環境相互之間所產生的問題，協助改善個人、家庭、團體與社區的生活品質，以維持社會正常運作之功能，而所服務案件的成果重視的是品質與時效性的掌握，對此，本研究將以社工人員為研究對象，探討社工的工作價值觀對工作績效之影響，以工作投入為中介變項為研究。本研究以雲林縣、嘉義市及嘉義縣三個區域之公、私部門內的社工為研究對象，問卷採用簡單隨機抽樣方法進行調查，共發出400份，回收314份，扣除無效問卷28份，則有效問卷為286份，有效問卷回收率為71.5%，研究結論整理如下：(1)社工的工作價值觀對工作投入有顯著正向影響效果；(2)社工工作價值觀對工作績效有顯著正向影響；(3)工作投入對工作績效有顯著正向影響效果；(4)工作投入對社工工作價值觀與工作績效之間具有部分中介效果。 社工人員依其專業知識及判斷，瞭解案主的真正需求，並協助案主解決問題，給予正向的心理建設與支持，表現出其完整的核心工作價值，社工的角色功能不僅只是救災濟貧，其身肩負教化心智與提升心靈，更具有維護人民健康與安全等輔導協助之功能。
Social welfare is the cornerstone of a country's operation. Measures formulated by a sound social welfare system help people meet their basic daily needs. Social welfare systems are planned comprehensively and social welfare services are offered continuously by social workers from different professional fields. However, a review of Taiwan's population structure and overall community development trends revealed that social workers will mostly be dealing with problems caused by substantial increases in the proportion of the older adult population, economic changes, and pressure created by all social classes in the future. Therefore, whether social workers understand the content, purpose, and values of their jobs are crucial to their job performance. Additionally, the dedication and passion for their jobs are crucial factors affecting their job engagement. Social workers handle problems that exist between people or between people and the environment; and help improve the quality of life of individuals, families, groups, and communities to enable societies to continue to function normally. Concerning the services offered by social workers, they should be timely and high-quality. Therefore, this study selected social workers from the public and private sectors in Yunlin County, Chiayi City, and Chiayi County as its research participants and investigated the effect of social work values on job performance among these social workers; ＂job involvement＂ was used as the mediating variable. Survey questionnaires were distributed to participants selected using the simple random sampling method. A total of 400 questionnaires were disseminated, among which 314 were recovered. Of the 314 questionnaires, 286 and 28 were valid and invalid, respectively, posting a valid response rate of 71.5%. The questionnaire results are as follows: (1) social work values have a significant and positive effect on job involvement among social workers; (2)social work values have a significant and positive effect on job performance; (3) job involvement has a significant and positive effect on job performance; and (4) job involvement mediates the relationships between social work values and job performance. Social workers refer to their professional knowledge and judgment to understand their customers' true needs, help them solve problems, and offer them positive psychological support, demonstrating complete core work values. Social workers not only provide disaster and poverty relief support, but also shoulder the responsibilities of educating people's minds, enriching their souls, protecting their health, and offering them safety-related counselling. |
| 顯示於類別: | [企業管理學系(管理科學碩/博士班,非營利事業管理碩士班)] 博碩士論文-非營利事業管理碩士班
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