| 摘要: | 隨著血液品質的提升，捐血中心護理人員的工作由簡至繁、由易到難，工作壓力與90年代相較不可同日而語。爰此，本研究目的是探討捐血中心護理人員的壓力來源及參與藝文活動現況，並了解藝文活動對紓解工作壓力的影響。本文訪談7名服務年資20年以上且有意願接受本研究者進行訪談，並採用衛生福利部國民健康署壓力指數測量表，檢測51位護理人員最近的壓力狀況及藝文活動的喜好程度。研究結果發現以工作要求－資源理論分析護理人員的壓力主要來源為工作超負荷、主管的壓力、彈性工時、組織的壓力及時間壓力等五項。大部分受訪者喜歡聽音樂、看電影，因為網路方便以及沒有時間上的限制，符合輪班的護理人員方便安排自己時間的要求。壓力在日常生活中無處不在，長期積累的過度壓力可能會對健康產生影響，研究發現，喜愛的、感興趣的藝文活動可以有效減輕工作壓力。總結建議有三：第一、建構採血人力預估模型，清點採血業務的內容數量或以部分工時或假日班人員補足人力。第二、改善組織支援的系統，清點支援採血的業務內容，職責劃分清楚，讓專業回歸專業。第三、推廣藝文紓壓活動，分享藝文訊息以及藝文補助，有效的減輕護理人員的工作壓力。
With the improvement of blood quality, the work of nursing staff in blood donation center has changed from simple to complex, from easy to difficult, and the work stress is different from that in the 1990s. This article interviews 7 nursing staff who have worked in blood donation centers for more than 15 years. This study interviews 7 nursing staff who have served for more than 20 years and are willing to accept the research for in-depth interviews, and we use the Stress Index Scale of Health Promotion Administration, Ministry of Health and Welfare to detect the recent stress status of 51 nursing staff and their liking for arts and cultural activities. The results of the study found that the main sources of job stress for nursing staff were work overload, supervisor's pressure, flexible working hours, organizational pressure and time pressure. Most of the respondents like to listen to music and watch movies, because the internet is convenient and there is no time limit, which is in line with the needs of nursing staff on shifts to arrange their own time. Stress is ubiquitous in daily life, and excessive stress accumulated over a long period of time may have an impact on health. Studies have found that favorite and interesting arts and cultural activities can effectively reduce work stress. There are three summary suggestions: First, build a blood collection manpower estimation model, count the content of the blood collection business, or supplement the manpower with Part－Time Workers and holiday shift personnel. Second, improve the organizational support system, count the business content of blood collection support, and clearly divide the responsibilities, so that the professional can return to the professional. Third, promote art and cultural stress relief activities, share art and cultural information and art and cultural subsidies, and effectively reduce the work pressure of nursing staff. |
