Research Of The Customer Recommended Service Model

NHUIR > College of Management > Department of Business Administration, Master/Ph.D Program in Management Sciences > Periodical Articles > Item 987654321/29506

Please use this identifier to cite or link to this item: http://nhuir.nhu.edu.tw/handle/987654321/29506

Title:	Research Of The Customer Recommended Service Model
Authors:	陳淼勝;Chen, Miao-Sheng
Contributors:	企業管理學系
Keywords:	Customization;Modular Product;Fuzzy Information Axiom;Analytical Hierarchy Process
Date:	2011
Issue Date:	2023-08-03 14:15:55 (UTC+8)
Abstract:	In this research, we use two different theoretical models for customized modular product design to establish the relationship of product evaluation between the status of consumer demands and the features of the product. Furthermore, by using different theories and the database of the product modules that built through the inputs of the experts we build the criteria for recommending the most suitable product by its modulated functions or components. Then, such mechanism is used to provide customer recommendation system for two different companies with their modulated products. The company can use the system to recommend suitable modulated product according to the needs of different customers. The customer can also use the system to search the desired products by inputting the requirement information. The model build by the customized modular product design in this research, product design model I: we use fuzzy information axiom as the evaluation and decision principle of the product design model. Product design model I: the Analytical Hierarchy Process, Fuzzy Set Theory, Back-Propagation neural network, and Gray Relational Analysis are also used for the evaluation and decision principle of the product design model. With the maturity of current network technologies and e-commerce practices, a suitable recommendation service system to guide customer’s needs is needed for marketing. The manufacturers can use this system to extract the information of the needs for their customers as well as the choices of the products the made. Such information should provide valuable inputs for the sales and future improvement of the product to the company.
Relation:	The International Journal of Organizational Innovation vol. 4, no. 2 pp.123-147
Appears in Collections:	[Department of Business Administration, Master/Ph.D Program in Management Sciences] Periodical Articles

Files in This Item:

File	Description	Size	Format
Research Of The Customer.pdf		308Kb	Adobe PDF	49	View/Open

Loading...