掛號是民眾接受醫療服務的開始。就醫療資訊系統而言，網路掛號為民眾最直接相關的醫療資訊系統。本研究以科技接受模型理論為基礎，以大專青年為研究對象，採用問卷調查方式進行實證研究。相較於其他病患，大專生病患更常使用網路服務，故本研究亦探討大專生在使用相關網路服務時，是否亦可促進他們使用網路掛號的意願與能力。依據本研究結果，「輔助服務品質」、「系統服務品質」、「工作資訊經驗」對「認知易用」有正向影響，其中又以「系統服務品質」有較大的影響力。「工作資訊經驗」、「認知易用」對「認知有用」有正向影響。換言之，受測者的「工作資訊經驗」愈豐富，「認知有用」的程度愈高。依據研究結論，建議醫院應將網路掛號之系統服務品質列為重要的考量因素，針對網路掛號畫面的呈現速度及網路掛號系統的回應結果時間兩方面進行改善。同時，加強網路掛號的易用性，可提昇民眾使用網路掛號意願。
由於網路掛號需求明確簡單，故極易滿足使用者需求。若要吸引病患多使用網路掛號，應從操作更容易著手。而有良好的輔助服務品質與系統服務品質，更能促進網路掛號的容易度。在服務品質方面，本研究建議醫院應將網路掛號「系統服務品質」作為重要考量因素，針對網路掛號畫面呈現速度及網路掛號系統回應結果時間兩方面，進行改善網路掛號操作之簡易程度，讓網路掛號更易使用，親和度更高；同時，亦需加強網路掛號資訊查詢能力，例如醫師專長、疾病與科別對照等，提昇網路掛號實用性，以及民眾使用網路掛號意願。 The study is based on the David's Technology Acceptance Model (TAM). In the results of this study, it could be found that user experience and website quality have significant positive effect on perceived ease of use, and the latter one is more influential than the former. Service quality has no significant effect on perceived ease. User experience, website quality and perceived ease of use have significant positive effect on perceived usefulness, service quality have no significant effect on perceived usefulness. Perceived usefulness has significant positive effect on intention to use, and perceived ease of use has no significant effect on intention to use. After all, hospital managers should consider the website quality of web registry of clinical appointment as the most import factor. And in order to improve the web registry operation, both the speed of screen appearing and the response time of system are crucial. Hence, let the web registry of clinical appointment operation become more easy and friendly is very important. Meanwhile, it's also important to enhance the query function in related web registry of clinical appointment. Moreover, introducing doctor's specialty and providing the distinct correlation between disease and medical treatment information are good ways to enhance the usefulness of web registry of clinical appointment, thus encourage the customers to make best use of it.
