本研究目的在分別探討保險從業人員領導者與部屬間之互動交換關係與個人關係、組織承諾對於組織公民行為的影響。本研究以保險公司之從業人員為研究對象，並以結構方程模式驗證假設。證明組織承諾是領導者-部屬間交換與個人關係影響組織公民行為的關鍵因素，代表保險從業人員在領導者-部屬間之交換與個人關係透過部屬對組織之承諾，進而對組織公民行為達到有顯著的正向影響關係，部屬之組織承諾發揮了完全中介效果。本研究結果可以提供保險公司管理者選對績效佳及對有較高組織承諾的保險從業人員，期對提昇組織及個人的組織公民行為有重大的貢獻。 This study tested a OCBs model of insurance employees. Participants completed a survey with scales assessing LMX, supervisor-subordinate personal guanxi, organizational commitment, and OCBs. First, we tested several causal hypotheses pertaining to the antecedents and impacts of organizational citizenship behaviors by means of structural equation modeling to measure the relationship among these constructs. Research findings indicate that LMX and employer-employee guanxi indirectly affect organizational citizenship behaviors (OCBs), mediated by employees’ organizational commitment. The findings of present research may contribute to great implications for theory, research methods and practical use.
