| 摘要: | 本研究的目的在探究國民小學志工參與服務推動閱讀的經驗與成效，從探討志工參與動機與推動閱讀發展歷程，瞭解影響志工團體運作之因素及志工組織運作之困境，並進一步尋求學校可提供之行政支援與評估志工推動閱讀的成效，期能提供國民小學推動志工管理之參考。 本研究採用質性研究方法，透過深入訪談、參與觀察與文件分析的方式，瞭解志工組織成員、負責志工業務的行政人員與受志工服務之班級教師於工作中之真實生活經驗，並加以分析、歸納。研究發現大同國小志工成員大都來自於家長志工，主要參與動機因人而異；志工推動閱讀的目的主要是為了孩子，推動歷程雖然辛苦卻也有甜蜜回報；影響志工團體運作的因素是多元的，過程中有遇到阻力也得到支持；而組織運作困境主要來自於學校的重視及配合與否，志工組織運作模式未能明確建立與志工個人因素三個面向，因此無論是校長、行政單位與老師的支持，或是家長會的經費贊助，對於推動閱讀都有正面效益，志工參與服務後，對學校、導師、學生均有不同程度上的助益。 依據上述結論，對個案學校與志工推動閱讀現況提出相關建議，希望志工能堅持理想並持續進修，以追求更高服務品質；學校應重視志工存在價值，滿足志工內在需求，解決人力不足問題；並透過專業管理，建立分工運作機制，強化團體運作效能，透過組織來行銷學校。
The purpose of this study is to explore the experiences and the effectiveness of how the elementary school volunteers participate in voluntary services and help promote reading projects. The study explores the motivations of the volunteers’participation and the process of how they help boost reading. What is more, it explicates the possible factors that may influence the operation of the volunteer groups, and the difficulties that these volunteer organizations may face while they are in operation; furthermore, it searches possible administrative supports from the school authorities and evaluates the effectiveness of how these volunteers promote reading. Hopefully,this study can provide reference for those who are organizing similar volunteer activities in elementary schools. Through in-depth interviews, participant observations, and document analysis, the study, based on qualitative research methods, reveals, analyzes, and then generalizes the real working experiences of the volunteer group members, the administrative staff in charge of the volunteer affairs, and the homeroom teachers who receive services from those volunteer workers. The study shows the following phenomenons. First, members of volunteers are mainly from parents of the children studying in Ta Tong Elementary School with their main motivations varying from person to person. Second, the volunteers promote reading for their children. Though the process may sometimes be toilsome, they get sweet returns too. Third, the factors that affect the operation of the volunteer groups are diverse, and they have met with both resistance and support while they are doing voluntary jobs. Last, the difficulties these volunteer organizations face are mainly from three factors; one is whether the school authorities pay attention to or cooperate with them, another is the operation modes of volunteer organizations are not clearly established, and the other is about volunteers themselves. Either the support from the principal, administrative units, or the teachers, or financial assistance from Parent Teacher Association, will have positive effects on boosting reading. Schools, teachers, and students benefit from the participation of the volunteers in varying degrees. Based on the above conclusions, with regard to the school in the case and the current status that the volunteers are promoting reading, some suggestions are given in the hope that volunteers can stick to their ideals and keep on studying so as to pursue higher service quality, that the school should pay attention to the valuable existence of volunteers, meeting the internal demand of volunteers and solving the problem of manpower shortage in volunteer groups, and that through professional management, the school can establish an operating mechanism of collaboration, strengthen the effective operations of volunteer groups, and promote the school with the aids from them. |
