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| 題名: | 逆境商數對工作壓力、社會支持與工作滿足關係之研究 |
| 其他題名: | THE STUDY OF THE RELATIONSHIP AMONG ADVERSITY QUOTIENT, JOB STRESS, SOCIAL SUPPORT AND JOB SATISFACTION |
| 作者: | 張瑞真
Chang, Jui-chen |
| 貢獻者: | 企業管理系管理科學碩博士班
沈昭吟
Chao-yin Shen |
| 關鍵詞: | 逆境商數;工作壓力;社會支持;工作滿足
Adversity Quotient;Social Support;Job Stress;Job Satisfaction |
| 日期: | 2009 |
| 上傳時間: | 2015-03-19 15:13:52 (UTC+8) |
| 摘要: | 近年來由於全民健康保險政策的變革與持續緊縮的限制，醫療產業面臨品質提升、財務收支及大型醫院不斷擴增規模的競爭環境；使得中小型醫院之經營管理產生極大的改變。因此，醫療從業人員在面臨工作壓力與學習壓力的與日俱增，仍能保持樂觀態度積極的學習熱忱，以正面態度回應逆境並克服工作壓力，進而對工作感受滿足,為醫療管理者首要之務。Paul G. Stoltz(1997)指出逆境商數(AQ)愈高，愈能以彈性面對逆境，積極樂觀，接受困難的挑戰，發揮創意找出解決方案且表現卓越。因此，本研究目的在探討醫療從業人員之逆境商數對工作滿足之關係與其工作壓力是否產生調節作用，及其社會支持是否具有緩衝作用。 本研究參考國內外相關文獻，以期建構適合衡量之「逆境商數量表」、「工作壓力量表」、「社會支持量表」與「工作滿足量表」，運用問卷調查之方法測量與蒐集資料，並對變數之間進行相關性的探討。以南部署立醫院醫療從業人員為母體，採用隨機抽樣方式，共發放350份問卷，有效問卷289份，問卷回收率82.6%，有效問卷回收率71.1%，有效量表之資料分析應用SPSS for Windows 12統計軟體，以檢驗研究之假設。結果發現，逆境商數與工作滿足具有顯著相關；工作壓力與工作滿足有顯著負相關，逆境商數與工作壓力包括工作負荷、角色模糊、角色衝突之交互作用，對工作滿足呈現部份負相關；AQ 與社會支持交互作用，對工作滿足有顯著緩衝效果。驗證研究之假說。此外，不同的個人屬性變項的逆境商數亦有部分顯著的結果；本研究亦發現公職人員的逆境商數低於非公職人員。最後本文針對所獲結果加以討論，提供學術界與實務界之參考並對後續研究提出建議。
Recently medical-care industry in Taiwan has faced major challenges, such as quality advancement, financial balance and increasing competition from ever-increasing large-scale hospitals due to a reform and getting to more restriction in healthcare policy. This has led to drastic changes in the management of small and medium hospitals. How to ensure that their medical practitioners are able to deal with adversary situations with positive altitude has become a top priority for medical-care managers. Paul G. Stoltz (1997) has indicated that the higher the Adversary Quotient (AQ), the better one can perform under adversary situations. Therefore, the purpose of this study is to explore if there is a relationship between Adversity Quotient, Job Stress, Social Support and Job Satisfaction. With a reference to domestic and foreign literatures, this study conducted a survey to acquire data in a measurement of Adversary Quotient, Job Stress, Social Support and Job Satisfaction. The questionnaires were distributed to medical-care practitioners in public hospitals in Southern Taiwan. With a method of a random sampling, there are 350 questionnaires, 251 effective questionnaires, a response rate of 82.6%, and an effective response rate of 71.1%. The survey data was analyzed by SPSS for Windows 12. The result shows that adversity quotient and job satisfaction are significantly correlated while job stress and job satisfaction are negatively correlated, conforming to the research hypothesis. However, adversity quotient and job stress, including the work overloading, and the interaction between role stressors (ambiguity and conflict), are negatively correlated to work satisfaction.Adversity quotients of various personal attributes are partially significant. Interestingly, adversity quotients of public service personnel are lower than those of non-public service personnel. This study concludes by discussing the implications of major findings, which are for a reference to the academics and industries, and making suggestions for further studies. |
| 顯示於類別: | [企業管理學系(管理科學碩/博士班,非營利事業管理碩士班)] 博碩士論文-管理科學碩博士班
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