學校人事人員的角色期望、角色壓力、角色踐行、組織承諾與工作倦怠之關聯性研究－以嘉義縣市高中職國中國小為例

NHUIR > College of Management > Department of Business Administration, Master/Ph.D Program in Management Sciences > Disserations and Theses(Master and Doctoral Program in Management Sciences) > Item 987654321/22132

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Title:	學校人事人員的角色期望、角色壓力、角色踐行、組織承諾與工作倦怠之關聯性研究－以嘉義縣市高中職國中國小為例
Other Titles:	RESEARCH ON THE RELATIONSHIP AMONG ROLE EXPECTATIONS, STRESS, PRACTICE, ORGANIZATIONAL COMMITMENT AND BURNOUT IN SCHOOL PERSONNEL--EXAMPLE OF PRIMARY AND HIGH SCHOOLS IN CHIAYI
Authors:	陳德宗 Chen, De-zong
Contributors:	管理科學研究所陳孟修 Meng-shiou Chen
Keywords:	角色期望;角色壓力;角色踐行;組織承諾;工作倦怠 organizational commitment;stress
Date:	2005
Issue Date:	2015-07-31 15:38:44 (UTC+8)
Abstract:	人事工作，經緯萬端，人事法令，多如牛毛，具有高度專業性、複雜性與變動性。人事人員於學校人力資源管理過程中，扮演舉足輕重的角色。因此，學校校務要順利推展，有賴人事管理與服務的全力配合，方能奏效。因此，學校人事人員必須對所扮演的專業角色有清楚的瞭解與界定，才能發揮角色的功能，進而表現專業的效能。尤以面臨環境變遷，造成角色壓力與組織承諾及工作倦怠，宜應未雨綢繆，妥慎因應，實值做深入之研究。　　　本研究之目的是探討學校人事人員的角色期望、角色壓力、角色踐行、組織承諾與工作倦怠之關聯性研究，係採用問卷調查法，並以嘉義縣市高中職國中國小人事人員為研究對象，共發出222份問卷，回收202份，扣除無效問卷4份，有效問卷198份，有效回收率為89.2%。　　　本研究之假設分為五類：一是個人特徵在各變項間的差異，二是變項間的相關性，三是變項間的影響關係，四是不同集群間的變項差異情形，五是各變項間之因果影響關係情形。　　　本研究採取SPSS統計視窗軟體作為統計分析的工具，針對樣本資料做因素分析、信度分析、描述性統計、T檢定分析、單因子變異數分析與事後多重比較、皮爾森相關分析、迴歸分析、集群分析及徑路分析等分析方法：。　　　本研究主要發現如下：　　1. 學校人事人員的個人特徵(年齡、教育程度、婚姻狀況、服務年資、現任職務、學校類型)對角色期望、角色壓力、角色踐行、組織承諾與工作倦怠有顯著差異。　　2. 學校人事人員在角色期望、角色壓力、角色踐行、組織承諾及工作倦怠各研究變項之間有顯著正相關及負相關。　　3. 學校人事人員的角色期望、角色壓力、角色踐行、組織承諾對工作倦怠有部分顯著正向及負向影響。　　4. 學校人事人員的角色期望、角色壓力、角色踐行、組織承諾各變項間對工作倦怠以徑路分析方法分析，呈現顯著正向及負向影響。　　　本研究依據上述研究發現，分別對人事主管機關及學校人事人員及未來研究者提出建議，以供參考。　　The work of the personnel with numerous laws and decrees is highly professional, sophisticated and changeful. The personnel plays an extremely important role in human resources management in school. Therefore, a good personnel management can maintain the administrative affairs of a school very well. The school personnel performing well and efficiently in his position surely has a clear understanding for their professional role. Specifically, we are facing pressure from environmental transitions causing stress, organizational commitment and burnout in school personnel, thus, it is worthwhile for us to be concerned with what we should do to improve the situations and have the profound study.　　　The purpose of this study was to examine the relationship among role expectations, stress, practice, organizational commitment and burnout in school personnel. The study adopted questionnaires to get the real answer from the personnel of primary and high schools in Chaiyi. Of the 222 questionnaires sent out, 202 were returned, among which 4 were valid exclusive of 198 invalid. The returned rate of valid questionnaires was 89.2%.　　　The study was involved in (1) the difference of individual characteristics in all variables, (2) the correlations among variables, (3) the interaction between variables, (4) the difference of variables from different groups, and (5) the causality between variables.　　　This study has adopted SPSS FOR WINDOWS as the tool for statistical analysis. The methods for analysis of sample data were as follows: factor analysis, reliability analysis, descriptive statistics, T-test analysis, single factor variant analysis (one-way ANOVA), subsequent inspection, Pearson correlated analysis, cluster analysis, regression analysis, path analysis and so on.　　　There are five major finding in the research as follows：　　1. The individual characteristics (i.e., age, current position in schools, level of education, marital status, seniority, types of school) had shown significant difference in the variables of role expectations, stress, practice, organizational commitment and burnout in school personnel.　　2. Role expectations, stress, practice, organizational commitment and burnout in school personnel had significantly positive and negative correlations with each other.　　3. Role expectations, stress, practice and organizational commitment in school personnel had significantly positive and negative effects in part on burnout.　　4. The path analysis had also shown that role expectations, stress, practice and organizational commitment in school personnel had significantly positive and negative effects in part on burnout.　　　Based on the above, the study proposed some suggestions to the administrators of the personnel, school staffs and the future researchers.
Appears in Collections:	[Department of Business Administration, Master/Ph.D Program in Management Sciences] Disserations and Theses(Master and Doctoral Program in Management Sciences)

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