政府為提升施政效能，持續推動電子化政府方案，電子化公文便是其中一項重要的施政重點。本研究針對目前嘉義縣市國小雲端公文系統使用情形，透過「知覺有用性」、「知覺易用性」與「系統品質」、「資訊品質」、「服務品質」等面向，來探討推行公文全面電子化之滿意度及持續使用意願。 本研究採用文獻探討及問卷調查方式進行研究，編製研究工具「雲端公文系統使用認知與使用滿意度研究之調查」問卷。研究對象為嘉義縣市使用雲端公文系統之國小行政人員，採用便利抽樣法，共寄發23所學校，發放264份問卷，回收有效問卷247份進行分析。使用SPSS for Windows 22.0 來進行資料分析與處理工作，統計方法主要採用描述性統計分析、獨立樣本t 檢定、單因子變異數分析、LSD法及Pearson積差相關來進行分析，並做成結論與建議。 研究之結論如下：一、嘉義縣市國小行政人員對雲端公文系統知覺態度方面，認同雲端公文系統有助於提升公文處理的效率，做好公文管理的工作，但也認為使用者對系統的各項功能操作介面熟悉度仍有待加強。二、嘉義縣市國小行政人員對雲端公文系統的使用者滿意度方面，以資訊品質較受滿意，而系統品質的滿意度是相對較低的。三、國小行政人員對雲端公文系統的持續使用意願頗高，但在提高使用率上卻有所保留，顯見系統本身仍有進步改善的空間。四、在不同個人變項中，行政職務、教育程度與學校規模等，在知覺態度與使用者滿意度方面，均存在著顯著性差異；教育程度與學校規模，在持續使用意願方面存在著顯著差異。五、國小行政人員在雲端公文系統的知覺態度與使用者滿意度與持續使用意願有顯著正相關。 In order to increase government efficiency and continue to promote the E-Government policy, electronic official documentation is one of the most important measures to reach the government’s goal. This study focuses on the Cloud Document System which has been used at the elementary schools in Chiayi City and County, exploring its user satisfaction and continuous usage intention by studying the factors of perceived usefulness, perceived ease of use, system quality, and both information and service quality. A literature review and questionnaire survey have been adopted to develop a questionnaire to determine user perception and satisfaction. The target population of this study is based on the school administrators using the Cloud Document System in Chiayi City and County. Using a method of convenience sampling, 264 questionnaires have been given to 23 schools and a total of 247 valid ones were returned. SPSS for windows 22.0 is being used to process and analyze the information collected. For statistics, descriptive statistical analysis, independent samples t-test, single factor analysis of variance, least significant difference and Pearson product-moment correlation coefficient are applied to examine the hypothesis of the research and made the following suggestions based on their conclusions:1.In Perception Attitude, school administrators agree that Cloud Document System help speed the document processing efficiency.2.In user satisfaction, school administrators are more satisfied with Cloud Document System’s information quality than its system quality.3.School administrators have a strong intention to continue to use the Cloud Document System but express reservations about increasing the frequency of it's usage. Apparently, there is still a lot to be improved in the system4.Individual variables like administrator position, education background and school size have a significant difference in perception attitude and user satisfaction Education background and school size also play a significant difference in continuous usage intention.5.School administrators’ perceptive attitude and user satisfaction toward the Cloud Document System has a positive relationship with continuous usage intention.
