本研究主要以期望確認理論為基礎，結合資訊系統成功模式，並納入個人成長與發展及工作成就感等構面，探討人力資源資訊系統使用者滿意度及使用意向之關鍵因素。以南區某區域教學醫院為例，曾經使用人力資源資訊系統的各職類人員為研究對象。總計發出350份問卷，有效問卷為310份，有效回收率為88.57%，運用統計軟體SPSS 22.0與Smart PLS 3.2進行資料分析並驗證本研究模型。研究結果顯示，透過人力資源資訊系統使用其服務品質影響使用者滿意度最為顯著，而使用者滿意度影響使用意向最鉅。爰此，服務品質與使用者滿意度係為影響人力資源資訊系統使用之關鍵構面。 This study confirms the Expect Confirmation Theory (ECT) that Information System Success Model (ISSM). The study combines the Expect Confirmation Theory(ECT）with a model of information systems that incorporates personal growth and development, job satisfaction and other facets considered by human resources (HR) information systems, as well as user satisfaction and intention for usage. Personnel from all categories of a regional teaching hospital in southern Taiwan participated in this study. There were 350 questionnaires in total, among which 310 were valid. The effective rate was 88.57% and the data was analyzed with statistical software of SPSS 22.0 and Smart PLS 3.2. The results showed that the usage of HR information systems on service quality, user satisfaction and user intention has the greatest impact on user satisfaction. The better user satisfaction and use of intention-need to reword will be.
