在少子化的情況下，人力資源的保留及運用在現今社會已越來越重要，相關知識和經驗的傳承在企業或組織中亦佔有舉足輕重的份量，如何協助新進員工快速熟悉工作，降低組織人力資源應用的成本便是本研究所討論的課題。 本研究運用修正式德爾菲法(Modified Delphi Method)對專家群做調查找出市內電話障礙問題，然後利用心智圖（Mind Map）勾勒出形成障礙原因及解決方式，最後再次運用修正式德爾菲法確定市話障礙原因，並將所形成障礙原因之資料彙整三個月製成網頁提供新進人員使用最後調查其使用之滿意度。研究發現修正式德爾菲法及心智圖交互運用所製成之網頁能縮短維修的時程且套用在教育訓練或人才培訓上獲得正面的幫助，期盼未來在人力及教育訓練上可依此流程評估應用。 Due to the low birthrates, the retention and effective use of Human Resources are becoming more and more important in today's society. The transfer of the related knowledge and experience also plays an important role in a company or organization. How to help new employees quickly familiarize themselves with work and reduce the cost of manpower is the topic of this research. This study uses the Modified Delphi Method to do an expert survey to find out telephone problems. And uses the Mind Map to outline the causes of telephone malfunction and the solution to them, and then uses the Modified Delphi again to determine the root causes of telephone malfunction. And finally compile the information on the causes of telephone malfunction for three months to set up a website for new recruits. At the end, investigate their satisfaction. The study has found that the websites created by the interaction of the modified Delphi method and the mind map can shorten the time for maintenance, and are positively helpful for training and cultivating outstanding workers. We hope that the process will be used in manpower training and development in the future.
