南華大學機構典藏系統:Item 987654321/8011
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    Please use this identifier to cite or link to this item: http://nhuir.nhu.edu.tw/handle/987654321/8011


    Title: 應用重要度-績效分析法探討旅遊消費偏好與滿意度之研究
    Other Titles: A Study on Travel Consumption Preferences and Travel Satisfaction Through Importance-Performance Analysis
    Authors: 趙家民;余東錦;孫淑芬;陳俋筑
    Jia-ming Zhao;Dong-jin Yu;Fen-she Sun;Yi-zn Chen
    Contributors: 南華大學環境管理研究所;南華大學出版與文化事業管理研究所
    Keywords: 重要度-績效分析法;風景區;旅遊滿意度
    Importance-Performance Analysis;Scenic Area;Travel Satisfaction
    Date: 2011-01-01
    Issue Date: 2011-08-31 11:44:32 (UTC+8)
    Publisher: 南華大學出版與文化事業管理研究所
    Abstract: 經濟發展與週休二日的制度讓遊憩相關研究受到廣泛的重視。本研究以重要度-績效分析（Importance-Performance Analysis）法探討南化休閒農場與梅嶺遊憩地區的旅遊服務偏好與其滿意度，並藉由問卷調查收集資料並驗證不同遊客之社經變數對旅遊消費偏好之差異。研究結果發現研究個案所提供的部分服務績效未達到顧客期望的水準，建議業者應應以遊客重視而表現較差的屬性優先改善，如聯外交通運輸設施與觀光遊憩設施；至於停車設備、自然生態資源、遊憩服務人員態度、餐飲品質與名特產則是研究個案的競爭優勢。
    As economic growth in recent years and the implementation of two-day weekend policy, people’s leisure issue has received increasing attention. This research analyses service quality and Performance using Importance-Performance Analysis in the Mo-Ling recreational area and Nan-Hua recreational area. The importance-performance analysis identifies travelers’ perceptions on importance and satisfaction of service quality. The conceptual framework has been developed and validated using survey data collected in the study area. The major findings of this study are as follows: some service quality items provided in the Mo-Ling recreational area and Nan-Hua recreational area area have not achieved the standard which the customer expected （traffic facilities and leisure recreation facilities）. Second, parking facility, ecology, an attitude in attending, dining quality and specialty are the competitive advantage in our case.
    Relation: 文化事業與管理研究
    6期
    Appears in Collections:[The Journals of Nanhua University ] Journal of cultural enterprise and management
    [Department of Cultural & Creative Enterprise Management] Journal of cultural enterprise and management

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